We are pleased to announce an incredibly exciting opportunity to join our Sales Operations team as Senior Group Sales Agent in Madrid, Spain.

In this role you will be assisting the station with handling and negotiating QR groups and seat allocations in respect of company processes and sales strategy. You will generate groups revenue through sales actions and assist customers with all issues related to groups, allocation and negotiated space reservations.

As a Senior Groups Sales Agent, you will:

• Contribute to realization of station budget by increasing materialization and optimizing group sales.
• Report on other airline practices (sales conditions) to management and recommend changes or action with proper justification.
• Listen to customer requirements; identify group segment and present an appropriate solution to make revenue.
• Maintain and develop relationships with existing customers.
• Aim at meeting or exceeding targets.
• Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures.
• Follow up from the group creation to the contract sending and follow up on the materialization with penalty collection if any. Will also implement monitoring tools and follow monthly figures.
• Allocation process will also be handled in totality by this department. Allocation process consists in analyzing the negotiated request and the number of seats requested per flight with the Sales Manager, launching negotiated request through Q-allotment, action, anticipated seats releases per SSE request and monitoring seat materialization rate.
• Deliver high quality services and quality group revenue with respect to company strategies and guidelines.
• Perform other department duties related to his/her position as directed by the head of the department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible