We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways (QR), Sales Operations team as a Sales Operations Officer in our Rome, Italy office.

As a Sales Operations officer you will support the Sales Operations Manager in supervising the day-to-day work of the sales operations team, ensuring adherence with SOPs and meeting key performance metrics. You will be collaborating with internal and external stakeholders to develop processes and functionalities that enable the team to deliver five-star service for internal/external customers, thereby enhancing the efficiency of QR revenue-generating teams.

As a Sales Operations Officer, you will:

• Monitor and adapt SOPs for sales operations ensuring alignment to QRs global sales/sales operations principles.
• Lead the team engaged in sales operations activities, including reservations and ticketing, group sales, sales support, sales systems, and sales administration.
• Responsible for setting and implementing the sales plan for the team.
• Establish customer activity and performance metrics to drive data-driven decision-making and continuous improvement.
• Manage the translation of QR internal processes into customer-friendly, value-added instruction to key trade customers and QR sellers and manage the communication with internal stakeholders to ensure effective coverage of a customer perspective.
• Perform other department duties related to his/her position as directed by the Head of Department.
• Lead sales operations activities to reservations and ticketing, refunds, trade/corporate account support, group sales, sales support, sales systems, and sales administration.
• Generate MIS reports as required by the line manager.
• Engage with the field sales force and channel managers for monthly performance health checks.
• Maintain an effective communication flow between all teams.
• Continually engage with head office teams from RM/Pricing, Digital and Marketing.
• Carry out periodical health checks to ensure that processes and procedures are adhered to.
• Coordinate weekly/monthly department meetings with peers and line managers.
• Provide the line manager with weekly/monthly reports and MIS on department performance.
• Participate in other departmental meetings to understand and support needs.
• Onboard and manage team leaves, trainings, and duty travels.
• Conduct quarterly, yearly staff performance reviews.
• Establish the team objectives, plans, procedures and practices, and make appropriate changes if needed.
• Oversee and supervise employees to ensure a high standard of service delivery.

About you:

• High School qualification or equivalent with a minimum of 4 years of experience, or a bachelors degree with a minimum of 3 years of experience.
• Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
• Fluent in English and Italian.
• PC literate with very good knowledge of MS Office.
• Excellent relationship-building and communication skills.
• Good knowledge of commercial contracts and finance-related processes (invoice flow, ERP, payment processes).
• Good knowledge of airline processes (price distribution technology/Amadeus, GDSes) and the travel industry in general.
• Flexible and able to work independently.
• Problem-solving skills, efficiency-oriented mindset.
• Managerial skills—ability to delegate and set clear direction and manage workflow.