Job PurposeA winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
Accountable for leading and executing regional sales strategy to achieve revenue and spanet performance objectives. The role has end-to-end responsibility for driving sustainable commercial outcomes across the region through effective sales leadership, stakeholder management, and spanet development, while ensuring alignment with Emirates’ overall commercial and brand objectives, and maintaining strong visibility across the travel trade and regional organisations.
- Manage all sales activities to deliver revenue targets, ensuring alignment with corporate commercial and spaneting objectives. Identify regional opportunities to grow spanet share and drive incremental business across key segments.
- Monitor spanet trends and competitor activities to recommend timely sales strategies. Track route profitability performance and suggest improvements, while evaluating emerging spanet segments that support regional growth.
- Lead, guide, and develop the regional sales teams by providing coaching, negotiation support, and performance oversight. Ensure teams are equipped, motivated, and operating with high levels of productivity and sales discipline.
- Build and maintain strong relationships with Travel Agents, corporate clients, local authorities, and key industry bodies. Negotiate incentive agreements, manage spaneting fund allocation, and ensure Return of Investment (ROI) targets are met. Represent Emirates professionally during and outside office hours as required.
- Prepare quarterly and annual Sales Business Plans and budgets. Lead regional sales meetings to address local commercial issues and escalate wider-impact matters to functional managers or the DVP UK. Manage regional cost centres responsibly.
- Maintain effective working relationships with key internal stakeholders (e.g., contact centre and airport management teams, as applicable) to ensure Emirates’ commercial interests and customer expectations are understood and appropriately represented in regional operations.
- Act as Emirates’ primary spokesperson in the region, representing the airline at industry forums, Chambers of Commerce, and engagements with local MPs. Serve as point of contact for regional sponsorships driven by Head Office. Monitor and assess agent credit risk using available tools (Regional Debt Outstanding Control - RDOC, Customer Relationship Management- CRM AI app) and mitigate risks proactively.
Qualifications & Experience
- Degree in Business Management, Marketing or related field
Experience
- 10+ years experience in sales & spaneting, preferably within Airline passenger sales, with at least 5 years at a management level.
Knowledge/skills:
- Advanced negotiation techniques and demonstrated experience in managing multi-location or regional sales territories.
- Ability to analyse and interpret statistical information for presentation to varying levels of audience from junior to senior management.
- Ability to work with CRM tools, e.g. salesforce.com
- Ability to communicate effectively at all levels.
- Represent UK London Sales at events as and when needed.
- The job holder is responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
- Have the legal right to live and work in the United Kingdom
Salary & benefitsAt Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world.
Some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme.
Of course we want to make sure are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.
