Warranty Coordinator II

Who We Are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is 1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.

Job Summary:

Primary contact to internal and external customers for resolving issues, requests, claims processing and communications related to warranty. Liaison to Ramco developers for configuration of Warranty Management Business Process. Serve as single point of contact for training, troubleshooting, and resolving warranty issues for PAC.

Major Responsibilities:

· Communicate with external and internal customers on all matters pertaining to warranty.

· Handles most complex warranty claims, issues, requests.

· Manage ERP tables related to repair service life cycle, warranty terms, and fleet data.

· Provide single point of contact for Warranty Management and ERP system warranty module issues.

· Create/Manage databases and prepare accurate reports.

· Support ad hoc projects.

· Train, coach, advise team members and internal/external customers.

· Create/Manage work instructions, policies.

Knowledge/Skill Requirements:

· Demonstrated strength in ERP System configuration and administration.

· Advanced knowledge of MS Office suite applications i.e. Excel, Access, PowerPoint and Word

· Demonstrated capability to communicate effectively with internal and external customers and a diverse range of organizations.

· Knowledgeable of databases and data manage process.

· Knowledgeable of aircraft maintenance and repair industry and IFE equipment.

· Proven experience using judgment in resolving issues or in making recommendations.

· Excellent interpersonal skills and ability to interact with staff at all levels.

· Ability to multi-task and independently perform in schedule-driven environment.

· Ability to use professional concepts and judgement; applies company policies and procedures to resolve a variety of issues.

· Ability to work with minimal instruction on day-to-day task and with general instructions on newly introduced assignments.

The hourly wage range of $24.04 - $40.87 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to an individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

Education/Experience Requirements:

· Associates degree (business or technical field preferred).

· 4-6 years of experience in warranty administration.

· Experience using ERP system (i.e. Oracle, SAP, Ramco).

· Experience in Power BI, Tableau preferred.

Other Requirements:

· Ability to pick up returned parts in any PAC location as needed.

· Ability to travel 10 of the time to interface with Panasonic worldwide organization.

Our Principles:

Contribution to Society Fairness & Honesty Cooperation & Team Spirit Untiring Effort for Improvement Courtesy & Humility Adaptability Gratitude

What we offer:

At Panasonic Avionics Corporation we realize the most important aspect of leading our industry is the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.

• Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company-paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
• 401K with 50 match on up to 8 contribution, full vested from day 1
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employees, spouse, and child, AD&D Insurance, Long-term and Short-term Disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety-sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation.

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Education/Experience Requirements:

· Associates degree (business or technical field preferred).

· 4-6 years of experience in warranty administration.

· Experience using ERP system (i.e. Oracle, SAP, Ramco).

· Experience in Power BI, Tableau preferred.

Other Requirements:

· Ability to pick up returned parts in any PAC location as needed.

· Ability to travel 10 of the time to interface with Panasonic worldwide organization.

Our Principles:

Contribution to Society Fairness & Honesty Cooperation & Team Spirit Untiring Effort for Improvement Courtesy & Humility Adaptability Gratitude

What we offer:

At Panasonic Avionics Corporation we realize the most important aspect of leading our industry is the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.

• Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company-paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
• 401K with 50 match on up to 8 contribution, full vested from day 1
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employees, spouse, and child, AD&D Insurance, Long-term and Short-term Disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety-sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation.

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