Member Services Representative, AACU Payments Servicing

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Payments Servicing Team within the American Airlines Credit Union.
• ​Responsible for providing exemplary service to American Airlines Credit Union member and employees via an ACD line.

• Answers department ACD calls from members
• Processes point of sale/ATM limit increases
• Closes and reorders new/duplicate ATM/Debit cards to members
• Provides PINS for cards
• Reviews and files fraud and dispute reports on behalf of members
• Assists members with credit card payments, balance transfers and statement copies
• Responds to member/department requests through secure messaging and emails
• Processes branch account adjustment requests
• Creates and promotes positive name recognition for the Credit Union
• Researches member inquiries and provides solutions as required in a timely manner
• Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations
• Fosters a culture that promotes teamwork, service excellence
• Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is incompliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• Previous banking or Credit Union experience
• Previous customer service experience
• Previous Call Center experience

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to exercise excellent member service skills
• Ability to interact professionally with all employees and members
• Ability to perform in a fast paced environment and handle multiple tasks/programs
• Ability to function as an integral part of a team
• Ability to effectively communicate with all levels both verbally and written
• Ability to speak, read, and write Spanish is a plus
• Ability to work independently and with minimal supervision
• Ability to perform basic math calculations and analyze data
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to work varying schedules, including evenings and weekends
• Ability to sit for extended periods of time
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.