Integrated Operations Control Crew Executive

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris!

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

This is an exciting opportunity to work at the heart of the airline within Integrated Operations Control managing the Crewing Operation for our 24/7 Global Network. The team within the IOC has the responsibility to control the BA global operation, allocating aircraft and crew, planning flights, and manage disruption to protect the customer proposition.

With flights to over 200 destinations and up to 800 daily departures, no two days are the same and the role is key to ensure we have all of our flights crewed in line with company and regulatory requirements. The role has good variety, rotating through planning and the on-the-day operational positions covering either our short-haul or long-haul programmes at Heathrow and Gatwick to reliably deliver the operation for our customers

• Assign Flight Crew or Cabin Crew to trips while conducting checks to ensure this is done in a compliant, legal, and efficient manner.
• First point of contact for operating crew needing to contact the IOC for operational queries that arise and escalating anything to the crew controller as the need arises
• Support the crew lead working as a team to action tasks as advised to ensure appropriate resourcing of crew to the operation
• Ensure systems are up to date and provide regular and accurate reporting to crew controllers

• Competent in the use of complex operational systems
• Able to operate within a defined set of rules/parameters to ensure compliance in a regulated industry
• Ability to successfully manage and influence the expectations of and communicate with project stakeholders.
• Ability to explain and influence external partners.
• Ability to work as part of a team or as an individual.
• Excellent planning and forecasting skills.
• High level of analytical skills and logical development of solutions and evaluation of scenarios.
• Remain up to date on wider business issues and able to see the bigger picture and relate this to the role.
• Demonstrates flexibility – and can re-prioritise when mitigating circumstances change.

We are looking for candidates who have experience in an operational control or crewing background, who enjoy the excitement of the operation, and who want to work with our Flight Operations and Inflight Customer Experience Teams in responding to changes in our operating plan.

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.