A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Inflight Retail Executive - 12 month Fixed Term Contract

We have an exciting opportunity to join Onboard Experience, one of the airline’s most visible departments, on a 12-month fixed term contract. Working directly with our retail supplier on everything from product development and selection, to analysing loading and wastage data, you will be involved in the end-to-end retail operation to deliver an exceptional onboard experience for our customers.

You will be the primary contact for our retail supplier, participating in weekly calls, monthly business review meetings as well as engaging in frequent ad hoc communication on a wide range of retail topics.

What you’ll do:

• Manage our retail supplier to deliver the highest levels of performance against a range of metrics. Analyse loading and selling data to ensure the customer proposition is met, working closely with retailer on product development, categories and selection using customer insights to guide and future proof customer experience
• Participate in all projects that have a direct impact on operational or financial performance to ensure that they are deliverable; making recommendations that will support the desired outcome and ensuring that solutions support operational delivery
• Responsible for reporting metrics and developing timely management data to support commercial and operational supplier performance, supporting delivery of BA’s retail strategy
• Review customer, competitor and commercial data and produce analysis to inform decision making
• Responsible for the internal and external communication plan, ensuring key stakeholders are aware of, and sign off on, any changes prior to implementation

What you’ll bring to British Airways:

• Ability to manage multiple projects and deliver tasks to agreed timescales
• Ability to work across teams and influence internally to deliver change
• Ability to produce detailed reports/analysis as a tool for decision making
• Commercially and financially astute
• Takes an interest in competitor and spanet activity
• Strong knowledge of hospitality industry, particularly in food and beverage area

Your experience:

• Strong supplier management and negotiation experience
• Understands supplier management and commercial principles
• Experience in working on complex change projects that drive value propositions
• Good experience in innovative thinking and creative problem solving
• Proficient in use of MS Office

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.