IT Technician

Sets up and maintains computer workstations, installing and troubleshooting computer components, including PCs, monitors, kiosks, hard drives, CD ROM drives, sound cards, adapters, keyboards, modems, scanners, printers, laptop computers, tablets, mice, cables and software.

Responds to internal customer requests via the Help Desk system. Troubleshooting, updating and resolving computer workstation hardware and software problems. Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems.

Inspects incoming equipment and prepares components for delivery to users.

Enters commands and observes system functioning to verify correct operations and detect errors.

Coordinates routine actions on communications and computer information and communication/telephone systems issues, interfacing with internal customers and external support services as required.

Installs, updates, and operates personal computers and appropriate software packages, including word processing and spreadsheet applications (i.e., MS Word, Excel, and PowerPoint), along with job-specific specialty applications, when applicable.

Plans and implements movement of computer workstation components in conjunction with operational needs, as assigned.

Cabling installation for computer and phones.

Configure new employee badges in the AutoCrib system.

Proficiency in Microsoft products required including:

· Advanced level Project, Excel, Word, PowerPoint and Outlook

· Web based applications-SQL Server Database

Detail oriented

Strong analytical, planning, organizational, and time management skills

Technical aptitude and effective communication skills are necessary to perform effectively in the position. from multiple sources