Head of Ground Operations Performance
We are easyJet – a FTSE-100 listed, multibillion low cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe and employ more than 18,000 colleagues. We’re on a mission to make low cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
Have proven leadership experience managing analysts or performance teams, ideally within aviation or complex operational environments
Enjoy leading teams, shaping strategy and driving improvement in a fast paced environment
Can be in our fantastic Luton head office 3 x per week
The Team
easyJet’s Ground Operations Performance team is at the heart of our operational excellence. You’ll lead a talented group responsible for developing and delivering the strategic agenda for performance metrics, including the integration of AI and advanced analytics into our data initiatives. The team oversees and reports on key areas such as aircraft turnaround, airport schedule inputs, ground handling contractual performance and de-icing usage across the easyJet network.
You’ll collaborate with colleagues across Ground Ops, Procurement, Flight Ops, Cabin Services, Scheduling and Business Intelligence to drive continuous improvement and operational insight.
The Role
As Head of Ground Operations Performance, you’ll be a key leader in our organisation, reporting to the Director of Ground Operations. You’ll have overall accountability for the Operational Performance Team, managing a group of analysts to deliver high quality data analysis, reporting and actionable insights that support operational decision making and strategic planning. You’ll:
Develop and implement strategies that drive AI and data led initiatives within Ground Operations
Ensure data is used appropriately and effectively across the department, maintaining data integrity
Provide accurate, timely reporting and analysis to support Ground Operations KPIs, promoting advanced analytical tools and techniques
Deliver data, reports and insights required by Finance and Ground Operations for contract and supplier management
Liaise with internal stakeholders on data requirements, platforms, systems and best practices
Provide actionable insights to identify performance gaps, root causes and opportunities to optimise operational processes
Collaborate with Ground Operations leadership to define and track strategic performance goals
Act as the primary analytics liaison for Ground Operations, working closely with Network Planning, Insights, Safety, Quality and Commercial teams
Present performance insights and recommendations to senior leaders and cross functional stakeholders
Stay updated on industry trends and analytical methodologies to continuously enhance the team’s performance measurement approach
What we’re looking for:
Proven leadership experience managing analysts or performance teams, ideally within aviation or complex operational environments
Strong analytical skills with expertise in data analysis, visualisation tools (e.g., Power BI, Tableau) and performance management systems
Deep understanding of ground operations metrics, processes and challenges is highly desirable
Understanding of wider operating environment including Airport Operations and ACDM
Excellent communication and presentation skills, capable of conveying complex data insights to diverse audience.
Ability to influence and build relationships with stakeholders at all levels
Experience in driving continuous improvement initiatives using data driven approaches
Strong organisational and project management skills
Degree in Business, Analytics, Operations Management, or a related field preferred
