Consumer Claims Paralegal - Italy 

Luton

Team

The purpose of a consumer paralegal at easyJet is to provide legal support to the management and coordination of consumer legal challenges that arise as a result of operational disruption.

As a paralegal in this role, you will be responsible for providing legal support to the management and coordination of consumer legal challenges from customers in Italy. Your primary focus will be on handling claims related to operational disruption, specifically delays and cancellations.

What youll be doing

This role focuses on managing and processing consumer legal challenges related to operational disruptions at easyJet. It involves reviewing claims for delays and cancellations to decide which should be legally challenged and ensuring all systems and databases are kept accurate and up to date. You’ll handle a range of legal cases, including litigated and alternative dispute resolution (ADR) claims, seeing them through from start to finish. This includes meeting deadlines, working with legal representatives, preparing for trials, and using operational data to support cases. The role also involves working closely with internal and external legal teams, advising on EU 261 legislation and consumer laws, and providing guidance to the business during times of disruption. You’ll play a key part in maintaining records, processing payments, and keeping evidence and precedent databases up to date.

What you'll bring to the team

We’re looking for someone with experience in aviation or dispute resolution claims who is highly organised and able to manage a busy workload effectively. You should be a self-starter with strong relationship-building skills and the ability to influence and negotiate when needed. Confidence working with data and familiarity with Microsoft Office, especially Excel and PowerPoint, are important. While legal qualifications are a big plus, they’re not essential. Native Italian and fluent English are required, and additional European languages would be a bonus.

What we offer in return

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 5% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits
• Private healthcare

Location & Hours of Works

This full-time role will be based in Luton and will be 40 hours per week. Hybrid working with 3 days in the office.

About easyJet

At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply
Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.