Charter Coordinator- Calgary, AB (YYC)

At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions. We are currently seeking a Full-Time Charter Coordinator to join our team at our Calgary, AB Base.

The Charter Coordinator is responsible for managing the organisation’s charter agreements and ensuring they are up to date and compliant with all relevant regulations. They will coordinate, create, and review charter agreements, maintain the database where agreements are housed, and provide advice and support to the management team.

• Answer incoming calls and emails

• Communicate Charter advisory emails with customers and company operations

• Prepare charter quotes

• Coordinate charter logistics, assist with operations, and liaise between company operations and clients

• Provide passenger check in and ground handling for charters operations

• Monitoring the progress of the flight from beginning to end

• Promote a culture of safety

• Other duties as assigned

• High school diploma

• Minimum two years experience in an office setting and two years in customer service

• The ability to communicate with an advanced level of written and spoken English

• Proficient in Microsoft Office Suite

• Previous experience and/or knowledge of airline operations is considered an asset.

• Must be able to obtain and maintain a Restricted Airport Identification Card (RAIC)

• Must be flexible to work shift work including early morning, evenings, weekends and statutory holidays

• Excellent interpersonal skills and confident communicator

• Friendly, service-oriented attitude

• Well organized and detail oriented

• Proven ability to work independently with limited supervision or direction

• Ability to work under tight time constraints, under pressure, with the ability to manage priorities and conflicting demands

• Proven ability to effectively handle diverse challenging situations with poise and diplomacy

• Must be able to lift up to 30 lbs.

• Group Retirement RRSP contribution matching program

• Full health benefits package consisting of extended health, dental, short term disability, long term disability, life insurance and travel emergency medical insurance

• Corporate rates with Good Life Fitness

• Competitive sick and personal leave benefits

• Employee Family Assistance Program

Travel Benefits

• Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies

• Travel perks for retirees and their eligible spouses

• Standby travel for employees and eligible family members on other airlines around the world

• Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays

• Free cargo shipping for employees on CMA flights

Employee Programs

• Training Assistance Program, Milestone Recognition Program and Employee recognition programs

• Opportunities for career development, growth, and promotions

• Inclusive team atmosphere

• Participation in pilot scheduling processes

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.

 We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.