Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to expand, we are seeking a Charter Coordinator to join our dynamic team based in Calgary, Alberta. Join us and be a part of a dedicated team committed to excellence in aviation. In this role, you will be responsible for providing CMA’s clients with the highest level of customer service by providing charter quotes, bookings, and coordinating all charter logistics. This position reports directly to the Charter Services Supervisor and indirectly to the Director, Charter Services.

• Answer incoming calls and emails

• Communicate Charter advisory emails with customers and company operations

• Prepare charter quotes

• Coordinate charter logistics, assist with operations, and liaise between company operations and clients.

• Monitor the progress of all active charters from beginning to end, while anticipating any issues during the flight, and communicate all important updates to the client and Systems Operation Control Centre.

• Act as a liaison between the client and the Systems Operation Control Centre.

• Actively update the client during irregular operation (IRROPS) events and support the Systems Operation Control Centre for IRROP recovery planning.

• Promote a culture of safety

• Other duties as assigned

• High school diploma

• Minimum two years’ experience in an office setting and two years in customer service

• The ability to communicate with an advanced level of written and spoken English

• Proficient in Microsoft Office Suite

• Previous experience and/or knowledge of airline operations is considered an asset.

• Must be able to obtain and maintain a Restricted Airport Identification Card (RAIC)

• Must be flexible to work shift work including early morning, evenings, weekends and statutory holidays

• Monday – Friday: 4:00 a.m. – 12:30 p.m.

• Excellent interpersonal skills and confident communicator

• Friendly, service-oriented attitude

• Well organized and detail oriented

• Proven ability to work independently with limited supervision or direction

• Ability to work under tight time constraints, under pressure, with the ability to manage priorities and conflicting demands

• Proven ability to effectively handle diverse challenging situations with poise and diplomacy

• Must be able to lift up to 30 lbs.

• Group Retirement RRSP contribution matching program

• Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance

• Employee Family Assistance Program for employee and their family

• Corporate rates with Good Life Fitness

• Competitive sick and personal leave benefits

Travel Benefits

• Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies

• Travel perks for retirees and their eligible spouses

• Standby travel for employees and eligible family members on other airlines around the world

• Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays

• Free cargo shipping for employees on CMA flights

Employee Programs

• Training Assistance Program, Milestone Recognition Program and Employee recognition programs

• Opportunities for career development, growth, and promotions

• Inclusive team atmosphere

• Participation in pilot scheduling processes

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.

 We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.