We are pleased to announce an incredible exciting opportunity as Airport Services Duty Officer based in our new station in Bogota Colombia

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:
• Ensuring that passenger and aircraft handling practices conform to the safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Qualifications - External

• Relevant experience in an airline or reputed Ground Handling Operations at supervisory level
• Strong background in Airport or GHA Operations
• Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA
• Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations
• Excellent customer focus and service delivery

Fluency in English language both written and spoken. Spanish highly desirable.

You must have the current legal right to live and work in Colombia to be considered for this role.

How to apply (External)
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English.