Manufacturing Software Support Engineer

Job Description:

Job Description
Thank you for your interest in BAE Systems! Are you a recent graduate or junior engineer eager to start your career supporting digital engineering software? Do you want to help keep our digital engineering tools running smoothly in manufacturing sites while learning site reliability, software deployment, data management, Agile framework, and advanced Windows troubleshooting? Join us and contribute to the mission of protecting those who protect us by ensuring reliable factory software operations. We need your curiosity, motivation, and fresh perspective on our team.
We are seeking an entry-level engineer to be the first point of contact for the service‑desk, handling tickets to keep our digital engineering software tools running smoothly across North American manufacturing sites. The role offers hands‑on exposure to factory software, opportunities to learn software development, and provides a solid foundation for a career in site reliability and DevOps.

Key Responsibilities

Support the deployment, configuration, and continuous improvement of software systems for factory operations, including those that interact directly with customers
Respond to service‑desk tickets, investigate and resolve issues that affect the operation of digital‑engineering applications in the factories.
Monitor basic health metrics (CPU, RAM, storage) on Windows workstations and VMs and report abnormal conditions.
Learn and apply fundamental backend development concepts (e.g., Python scripting) to automate simple remediation steps.
Document incident details, steps taken, and resolutions in the ticketing system; contribute to runbooks and knowledge‑base articles.
Participate in on‑site rotations with factory teams, gaining exposure to physical hardware and the manufacturing environment.

Learning Opportunities

Hands‑on training with observability tools such as Prometheus and Grafana (basic metric collection and dashboard creation).
Introductory experience with automation/orchestration tools like Ansible.
Mentorship from senior engineers on service‑discovery, health‑checking, and reliability best practices.

Hybrid:
Because of the need for consistent, in-person collaboration and/or the requirement to perform work onsite, some efforts may be (mostly) full-time on-site. Work that can be done remotely will allow for a hybrid working environment.

Job Requirements:

Required Education, Experience, & Skills
Required Education & Skills

Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field.
Strong analytical and problem‑solving abilities; comfortable working in a fast‑paced, deadline‑driven environment.
Basic knowledge of Windows operating systems (including legacy versions such as Windows 7) and networking concepts.
Familiarity with Python or a comparable scripting language is a plus, but not required; on‑the‑job training will be provided.
Excellent communication and documentation skills; ability to work collaboratively with cross‑functional teams.

Pay Information
Full-Time Salary Range: $64926 - $110374

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Job Ident #: 120674BR

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs

BAE Systems is a premier global defense and security company with approximately 100,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions...

Benefits:
Competitive

Supported Manufacturers:
Various

Supported Models:

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Job Info

Location

Nashua, New Hampshire, United States

Type

Permanent

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs