Type of contract: Permanent

"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our New VP Passenger Operations Manager?

Join our Customer Care department as our VP Passenger Operations Manager, reporting directly to the SVP of Customer Care at our Headquarters in Fornebu, Norway.

In this role, you will oversee daily operations, especially during flight disruptions, and manage the Passenger Operations Team.

Your responsibilities will include managing budgets, forecasting financial outcomes, and ensuring Customer Care meets its financial goals. You will optimize processes and communication during disruptions, define and implement the companys vision, and build strong relationships with stakeholders.

If you are passionate about leadership and developing a high-performing team within Customer Care we encourage you to apply!

We can offer:

• Competitive company benefits including employee priced tickets.
• Good pension and insurance schemes.
• Set your footprint in a friendly working environment.
• Passionately colleagues and an energetic and innovative working environment.

You are our ideal candidate if:

• You have a minimum of 10 years in senior management roles, with a proven track record from Operational Airport and Airline Operational Control Center background.
• You possess extensive knowledge of the entire airline operations chain and an airline-specific customer journey.
• You have extensive knowledge of passenger rights and the airline’s liability, EU 261/2004.
• You have experience in working with systems and programs directly related to flight disruptions (Amadeus, Altea Inventory, OPR, Netline, 15Below, Tidy).
• You have a strong financial understanding with experience handling large budgets.
• You have good knowledge of various financial tools such as Ariba, Semine, and Excel.
• You have strong oral and written communication skills in English and Norwegian.

You will be responsible for:

• Direct line for Manager Passenger Operations and for the Manager Agent/Group Support.
• Ensure that all Specialists have the training necessary to perform their tasks.
• Contribute to developing knowledge regarding flight disruptions within the organisation.
• Evaluate current processes and systems with SVP Customer Care and implement procedures to maximise efficiency during flight disruptions, with a high cost and Brand focus.
• Implement training and user manuals describing all practices and procedures related to the Passenger Operations role and the Agent/Group Support role.
• Maintain close communication and collaboration between internal and external stakeholders.
• Monthly Financial Accruals and contribute to annual Budget process within area of responsibility.

This job will be for you if:

• You have the ability to make decisions and solve problems under pressure.
• You can see the big picture and develop long-term goals.
• You motivate and guide teams towards achieving company objectives.
• You clearly convey ideas and expectations, both verbally and in writing.
• You assess complex situations and identify optimal solutions.
• You build strong relationships with internal and external stakeholders.
• You have good financial understanding.
• You possess excellent interpersonal and business engagement skills.
• You have an autonomous, self-driven, and structured work style.
• You take a holistic approach to operational challenges and have a “can do” attitude.

Important External Contacts:

• Berg-Hansen TA
• Stranded Flight Solutions
• 15Below
• Contracted hotels

Do you have any questions?
If so, please contact:

Edward Thorstad
SVP Customer Care
Email: edward.thorstadnorwegian.com

So, what are you waiting for?

If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in both English or in a Scandinavian Language

“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”

We hope to welcome you on board!

Travel required: Some travelling must be expected

Application deadline: 09.03.25