Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your career story takes off.

The Senior Manager, Repairs & Warranty will lead the airline’s component repair and warranty recovery program, including oversight and execution of contracted repair programs (Power-by-the-Hour, Fixed Price, Time & Material). This role ensures timely turnaround of repairable parts, cost optimization, and management of reverse logistics to minimize exposure to late fees and ensure contractual compliance. 

Key Responsibilities: 

Repair Cycle Management 

• Oversee end-to-end repair processes for all fleets, including repair order creation, vendor coordination, and turnaround time monitoring. 
• Implement strategies to reduce repair cycle time and improve part availability. 
• Sponsor integration & enhancement of systems such as eMRO to automate workflows and reduce manual errors. 

Contracted Repair Programs 

• Manage execution of Power-by-the-Hour, Fixed Price, and Time & Material contracts. 
• Monitor vendor performance against contractual SLAs and escalate issues as needed. 
• Ensure accurate tracking of contract entitlements and compliance with terms. 
• Drive timely reverse logistics for unserviceable parts to minimize late fee exposure and maintain contractual compliance. 

Warranty Recovery 

• Develop and execute a structured warranty recovery program to maximize financial returns. 
• Track and dispute vendor charges where applicable; ensure timely claim submissions. 
• Maintain accurate documentation for audits and compliance. 

Compliance & Safety 

• Ensure strict adherence to the company’s Safety Management System (SMS) policies. 
• Maintain compliance with Transport Canada, FAA, EASA, and ICAO regulations for repairable components. 
• Conduct regular audits of repair and warranty processes to identify risks and corrective actions. 

Vendor & Cost Management 

• Negotiate repair contracts and monitor vendor performance against SLAs. 
• Drive cost optimization initiatives, reducing late fees and overvalued repair quotes. 
• Collaborate with Engineering on reliability initiatives and component performance analysis. 

Tooling Program Management 

• Ensure all tools and GSE meet calibration, certification, and safety requirements. 
• Oversee tooling lifecycle management, including acquisition, maintenance, and retirement. 
• Improve tooling availability and control processes to support line and heavy maintenance. 
• Develop KPIs for tooling utilization, calibration compliance, and turnaround times. 
• Manage relationships with tooling and GSE suppliers for procurement and repair services. 

Leadership & Continuous Improvement 

• Lead and develop a team of repair and warranty specialists. 

Qualifications: 

• Bachelor’s degree in Supply Chain, Aviation Management, or related field  
• Minimum of 5 years experience in a leadership position.

• 8+ years in aviation supply chain or MRO environment, with experience in repair cycle management and contract oversight. 

• Strong knowledge of SMS principles and aviation regulatory frameworks. 

• Proven ability to manage large budgets and vendor relationships. 

Skills & Competencies: 

• Strategic thinking and operational execution. 

• Advanced negotiation and analytical skills. 

• Excellent communication and stakeholder engagement. 

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
 
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.  

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet.  We welcome diverse skills, experiences, and backgrounds, and if youre passionate about this role, we encourage you to apply - even if you dont meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talentwestjet.com.  

We value the time and effort you put into your application.  Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps.  We encourage you to explore future opportunities with us if this role isnt the right fit at this time.

*Please note relocation support may be available for this position.

For more information about everything WestJet, please visit WestJet.com.