Join a Team thats Shaping the Future of IT Support

At BAE Systems, were passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a ServiceNow Knowledge Manager, youll play a critical role in providing exceptional IT support to the customer. Youll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

As a ServiceNow Knowledge Manager, youll be responsible for designing, developing, and managing the ServiceNow Knowledge Management module, including article creation, categorization, workflow approvals, and content governance for FAQs and troubleshooting guides. Youll collaborate with cross-functional teams to identify knowledge gaps, solicit contributions, and promote adoption of the knowledge base. Your goal will be to drive knowledge sharing to enhance self-service capabilities, reduce incident resolution times, and ensure compliance with federal security standards.

By joining our team, youll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customers operations. Youll be expected to lead training sessions and change management initiatives to encourage knowledge sharing across the enterprise, and integrate knowledge solutions with other ServiceNow modules and third-party tools as needed. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.