Senior Product Manager - Gen AI

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Sr. Product Manager to lead a team responsible for the execution of our GEN AI applications and for development of long term strategy for the Employee Experience CoE. This individual will play a crucial role in partnering with business stakeholders to develop roadmaps to enhance current employee tools with GEN AI solutions. Additionally, the Product Manager will act as the product owner of United ChatGPT, overseeing its rollout across the enterprise, defining long-term plans/roadmap, and ensuring adoption and sustainability.

Product Strategy:

• Lead the definition and development a strategic technical roadmap. Analyze and define efficient, cost-effective solutions to support company objectives, dept objectives, business processes and functional requirements.
• Own the product roadmap of the integration platforms, in alignment with organizational goals and objectives. Define and prioritize feature enhancements for enterprise capabilities as well as supporting specific portfolio/business unit needs. o Act as the product manager of an United ChatGPT, defining the vision, strategy, and crafting roadmaps tailored to United GPT, ensuring alignment with stakeholders, setting clear priorities to guide teams to effectively execute on tasks for its enterprise-wide rollout.

Product management and delivery

• Lead and define and own product backlog based on the feature enhancements from the product roadmap and user community feedback and lead the execution.
• Manage business case development for strategic initiatives
• Document scope and conduct business analysis for strategic initiatives. Manage scope and delivery roadmap of strategic initiatives – in alignment with product priorities
• Lead the analysis & design phases of strategic initiatives, as needed
• Engage QA teams to define and execute automated test plans.
• Applies Agile principles to capture product requirements, prioritize work by value and maximize ROI

Collaboration and stakeholder leadership

• Engages stakeholders throughout the product development cycle using various feedback channels like user group meetings, product demos, customer evaluations, surveys etc.
• Maintain effective working relationships with key business & technology leaders, industry experts and partners 20
• Manage ongoing updates to product roadmaps and communications across multiple key stakeholders
• Be the primary interface for key business and technology stakeholders for assigned products
• Collaborate closely with business partners to understand their needs and challenges, and identify opportunities for leveraging GEN AI solutions to enhance employee tools and workflows.
• Partner with business stakeholders to gather feedback, iterate on features, and continuously improve the functionality and usability of GEN AI tools.
• Develop and maintain roadmaps for GEN AI tools, prioritizing initiatives based on business value, feasibility, and strategic importance.
• Foster collaboration across many teams in DT and business, to develop strategy for integration and orchestration of other GEN AI tools that may need to integrate with United GPT
• Work closely with cross-functional teams, including engineering, design, and data science, to drive the development and enhancement of GEN AI tools and solutions.
• Drive standardization, design and enforce safeguards.

Customer voice and communications

• Act as a thought leader and advocate for GEN AI tools within the organization, promoting awareness and understanding of their value and impact.

Product Research and development

• Conduct industry and competitive analysis to understand the emerging trends in the advertising industry to identify new opportunities and to ensure the team remains at the forefront of ad serving technologies best practices.
• Stay informed about industry trends and emerging technologies in AI and machine learning, applying relevant knowledge to enhance our GEN AI toolset.

Data Analysis and guidance

• Helps outlines KPIs and success metrics. o Define success metrics and KPIs for GEN AI tools, and track performance against objectives, making adjustments as needed to ensure desired outcomes.
• Partners to monitor progress of deliverables, keep dependent teams and projects informed on progress; take corrective action if deliverable cannot be met or if higher priorities disrupt prior commitments.
• Apply value prioritization concepts like cost of delay and delivery risk
• Helps identify investment opportunities, evaluate tradeoffs, and prioritize investments for the feature

Leadership

• Empower, coach, and develop team members. Lead a team of professionals responsible for executing the strategy and roadmap for GEN AI applications, ensuring alignment with organizational objectives and business priorities.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors Degree in Computer Science, Information Technology, Product Management, Data Science, Machine Learning, Mathematics, STEM or related field
• Strong understanding of AI and machine learning technologies, with experience working on AI-driven products or solutions
• 7+ years IT and/or business experience, or any equivalent combination of experience, education, and/or training.
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
• Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
• Ability to craft, communicate, negotiate and galvanize behind a data driven roadmap across a complex stakeholder network.

• Masters degree in Computer Science, Information Technology, Product Management, Data Science, Machine Learning, Mathematics, STEM or related field
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect.
• Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
• Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer.
• Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.