Product Manager - Information Technology

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with powerful technology to build the best airline in the history of aviation. Our team crafts, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Within this Product Manager role at United Airlines, you will be responsible for multiple projects working with cross-functional digital technology teams. You will be part of a Strategy and Planning team, maintaining the product roadmap, leading work intake, and ensuring the team delivers on commitments effectively and efficiently. Your primary business partners will be HR, Employee Travel, and Learning Management teams.

• Product Development and Lifecycle Management:
• Help define and communicate the roadmap for services within your domain; ensure the roadmap supports company objectives, helps prioritize features and aligns with company priorities
• Maintain capacity management plans for the team, ensuring roadmaps align with team capacity
• Product Strategy:
• Assist in developing a strategic technical roadmap
• Analyze and define efficient, cost-effective solutions to support company objectives, dept objectives, business processes and functional requirements
• Product Research and development:
• Conduct and participate in the analysis of business processes and functional requirements; prepare appropriate documentation to communicate and validate the information
• Collaboration and stakeholder leadership:
• Interact with business partners, enterprise project teams, and channel teams to understand their needs, priorities and root of the problem to ensure alignment between the customer, business, and technology solution
• Product Launch:
• Review and validate QA test plans; support the QA team during test execution
• Data Analysis and guidance:
• Helps outline KPIs and success metics
• Partners to supervise progress of deliverables, keep dependent teams and projects informed on progress; take corrective action if deliverable cannot be met or if higher priorities redefine prior commitments
• Helps identify investment opportunities, evaluate tradeoffs, and prioritize investments for the feature

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Required

• Bachelors degree in Computer Science, Engineering, or related field
• 4+ years software product management
• Proven knowledge of product management best practices, functional design and application delivery methodology
• Knowledge of agile methodologies, tools and techniques for specific products; ability to develop product line processes and strategies
• Strong multi-tasker, proven experience balancing multiple roles and projects simultaneously
• Excellent analysis, problem solving and decision-making skills
• Attention to detail
• Strong planning & organizational skills
• Strong communication skills - verbal, written and presentation
• Proficiency with Microsoft Office, Visio
• Legally authorized to work in the United States for any employer without sponsorship

• Masters degree
• Experience with agile
• Experience using JIRA
• Knowledge of project management methodology and some project management
• Aviation industry knowledge
• HR technology knowledge
• AWS Cloud & Dev Ops Knowledge
• Experience working with AI / ML
• Product Manager Certification