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Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Demonstrates leadership and provides support for base supervisors and flight attendants. Ensure accurate and comprehensive maintenance of flight attendant records and files. Assisting Base Directors as needed, the manager ensures annual goals are met and participates in the performance review and evaluation process for each supervisor/staff member regularly providing mentor and feedback. The Manager and administrative positions directly relate to front line employee morale as proven by the efficiency of the Manager promoting on-time performance of a clean, safe, and reliable product and the continuation of our flight attendants’ superior customer service onboard. The Base Manager mentors each supervisor, in addition to recruiting developing new supervisors.

• Leads the supervisory/ administrative staff at the base including recruiting, training, coaching, mentoring and performance management
• Ensure all base and divisional goals are met
• Serves as liaison with other departments
• Collaborates with other operations groups (Airport Operations, Flight Operations, etc.) to optimally lead timely departures
• Provides reporting and follow-up to senior leadership on performance

• Responsible for the base leadership that supports over 3,000 flight attendants and a large management teams
• Supports the Base Director in achieving goals in safety, reliability, customer happiness, employee satisfaction and budgeting
• Ensures delivery of Inflight and marketing products determined by the Inflight division
• Responsible for the recognition and counseling of flight attendants

• Bachelors degree or 4 years of relevant work experience
• 3+ years airline experience
• 2+ years of supervisory experience
• Employee satisfaction – flight attendant satisfaction with work environment
• Customer satisfaction – support flight attendants to achieve Inflight service expectations
• Reliability – minimization of chargeable delays
• Using appropriate methods and a flexible interpersonal style to help build a cohesive team
• Facilitating the completion of team goals
• Developing and using collaborative relationships to facilitate the accomplishment or work goals
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Bachelors degree
• Inflight Qualified