Loyalty

Loyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

As a manager, must partner with all functional areas across Marketing and Loyalty, to lead, define and collaborate with analysts to execute data and analytics initiatives that create sustainable revenue and share growth, efficiencies and cost savings. This role will be responsible for enhancing Uniteds understanding of loyalty members and marketing efforts across the organization. The position will lead a team of data science and reporting data analytics and focus to produce reoccurring and ad-hoc reports with a focus on a more complexed analytics and data science efforts in support of robust analysis. This role requires expertise in Marketing data analytics, data sources and technology project management processes, business intuition, project management experience, and a working knowledge of analytical tools. This role reports to Senior Manager – Loyalty & Marketing Data Analytics.

• Manages multiple projects and collaborate with analysts supporting data analytics, data integration, and reporting for the Loyalty & Marketing team; accountable for deliverables by understanding and balancing the competing demands for project scope, time, quality, and team bandwidth; responsible for tracking projects from ideation to completion
• Creates, presents, and leads ongoing and ad-hoc project status reports to business stakeholders and IT teams, and delivers presentations to senior audiences
• Collaborates with Enterprise Data Science, Data Engineering, and IT teams
• Partners with business stakeholders to identify key initiatives to supervise and execute solutions to business problems using data analysis and advanced analytics
• Responsible for output, development, and growth of direct reports as well as providing mentorship to analysts on the team

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.