Position Summary
The Manager, Operations Strategy, reports to the Director, Operations Strategy and Engineering and is responsible for using analytical insights to help inform overall operations strategy and deliver improved operational performance. They partner and liaise between operational and planning groups to align tactical execution with strategic objectives. The Manager enjoys interacting daily with people at different levels in the organization, influencing others without authority and is an effective leader whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
- Communicate a unified story concerning the status of our operation and underlying drivers of performance
- Conducts strategic as well as operational reliability impact analysis in support of corporate initiatives
- Investigate and determine root causes of operational events and failures
- Support strategic planning for JetBlues operational reliability across multiple teams
- Produce briefings for Senior Leadership and Board of Directors on a weekly, monthly and quarterly basis
- Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement
- Act as a key liaison between operational teams and data experts, applying a holistic view to develop and implement policies, strategies, processes, and technologies that address large-scale challenges while aligning with operational reliability and efficiency goals.
- Other duties as assigned