The Manager Cargo iQ is effectively a Product Owner of IATA Cargo iQ and related quality standards: defining, prioritizing and evaluating the work related to the IATA Cargo iQ quality standard, the Delivered-As-Promised (DAP) performance indicator and customer and service specific standards, to ensure faultless feature development, functionality and quality of the products.

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• Accountable for operational performance measurement, predominantly based on, but not limited to the IATA CargoiQ milestone methodology.

• Accountable to maintain Etihad Cargo’s IATA CargoiQ certification at all times, lead re-certifications and address any findings and observations to maintain compliance.

• Responsible for managing all cargo offsets, ensuring offsets are up-to-date and accurate at all times. This includes but is not limited to CargoiQ offsets under CDMP, customer and service provider specific offsets under respective Service Level Agreements.

• Ownership of Etihad Cargo’s key performance matrix Delivered As Promised [DAP], ensuring the KPI is well maintained at all times, applicable reports and dashboards are maintained and made available to all relevant stakeholders (internal & external) and accuracy of data is safeguarded.

• Act as the main point of contract to provide guidance, clarification and subject matter expertise to internal and external stakeholders around CargoiQ and Delivered As Promised [DAP] performance and methodology.

• Accountable for the continuous development, implementation and enhancement of industry standards and initiatives, such as but not limited to IATA e-AWB, e-freight, OneRecord, e-CSD and/or the implementation of additional milestones under CargoiQ .

• Representing Etihad at appropriate trade and regulatory engagements and working groups related to messaging compliance, data quality and IATA/industry initiatives.

• Accountable for continuously improve data integrity of operational data and active engagement with internal and external stakeholders, creating awareness, transferring knowledge across cargo departments and further improve operational performance.

• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks, through effective evaluation and decision-making based on conditions, hazards and threats.

• Escalate medium or higher-level risks to appropriate senior management executive level personnel.

• Minimum Education: Bachelor’s degree in business Admin or relevant areas

• Minimum 5 to 7 years relevant experience in airline or ground handling operations, Cargo operations being preferred, with at least 3 of these years were in a supervisory/management capacity.

• Excellent communication, organizational and time management skills