Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
The Manager – Data Analyst – IT is a people-focused leader with a passion for data, analytics with a focus on real-time monitoring. This role emphasizes the importance of developing and maintaining strong relationships with key stakeholders across Digital Channels and business partners. A critical aspect of success involves leading, coaching, training, and retaining a talented team capable of transforming data into real-time actionable insights that drive business decisions.
As a leader, you will be instrumental in guiding your team to interpret data from various sources, identify patterns and trends, and present these insights to proactively help identify friction customers face across United.com and mobile app. This highly visible role requires excellent communication skills and the ability to influence change by collaborating with incident management, developers, business analysts, user experience, and product teams.
In addition to people leadership, the role includes supporting data engineering, advising on new feature development, and designing KPIs. You will also oversee the creation of dashboards and automation processes for digital leaders and groups, ensuring continuous improvement and innovation within the organization.
- Provide leadership to a 4-8 member team (data analysts and data engineers), coach and cultivate the team at India Knowledge Center
- Partner with Digital Channel application/systems technology and business partner teams to track new functionality and processes and learn the existing application/systems to identify and communicate timely insights into feature and system performance, define new data collection and analysis processes
- Design and develop schemas and data acquisition, transformations, and data integration across the various platforms that comprise United’s data strategy
- Build trusted data products, including dashboards and reporting products, to support Digital Channel leadership that helps them make data-driven decisions from real-time insights into both business functionality and customer experience
- Communicate and share updates with US and India-based senior leadership, along with putting together regular insight presentations
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.