Requisition ID: R10185495- Category: Human Resources
- Location: Irving, Texas, United States of America
- Clearance Type: None
- Telecommute: Yes-May consider hybrid teleworking for this position
- Shift: 1st Shift (United States of America)
- Travel Required: Yes, 10 of the Time
- Relocation Assistance: Relocation assistance may be available
- Positions Available: 1
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact peoples lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nations history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, theyre making history. Northrop Grumman HR is seeking a process-oriented HR leader with a hands-on, customer centric approach to manage various services within our HR Service Center. As part of the HR Service Center leadership team, the HR Service Center Manager 3 will play an integral role in evolving service offerings specific to HR, better enabling HR resources embedded in the business. This is a newly formed role responsible for Enterprise-wide delivery of consistent and scalable HR services to include but not limited to educational assistance, learning management, employee relations, and general HR. This position will report to the HR Service Center Director and partner with HR business leaders, HR COE leaders, and other service line leaders in alignment with business priorities.
This position will be located in Irving, TX.
Responsibilities include, but are not limited to:
Manage enterprise-wide administration of various services across multiple HR disciplines in alignment with overall business objectives including educational assistance, learning management, employee relations, and general HR.
Collaborate with HR policy owners to ensure strong alignment and optimal administrative procedures. Help shape relevant policy, assess exception requests, and ensure consistent administration across the enterprise.
Partner with HR Centers of Excellence to ensure alignment and integration of HR services with broader HR initiatives to include Talent Management, Total Rewards, etc. Support administrative actions related to cyclical processes (quarterly connections, compensation planning, etc.) via service center support. Actively identify opportunities to transition work to the HR service center.
Identify and drive continuous improvement opportunities. Participate in the design, implementation, and automation of HR processes; streamline workflows to improve productivity and user experience. Partner with Enterprise IT and functional Workday product owners to ensure technology priorities and capabilities align to service center needs. Collaborate on shared technology roadmap and investment priorities.
Drive strategic initiatives and small to medium size projects. Manage project timelines, resources, and budget to ensure successful project completion.
Leverage service center tools and infrastructure (i.e. case management system, phone system, knowledgebase, forecasting and scheduling systems) to deliver services in the most efficient / effective manner.
Implement service level agreements and performance metrics to ensure services are delivered efficiently and effectively while keeping customer experience at the center of service delivery.
Monitor customer feedback, working with appropriate stakeholders to identify trends and opportunities for improvement. Develop strategies to meet business needs and improve the customer experience.
Collaborate with internal and external resources to meet business needs. Establish and foster positive relationships with various stakeholders building strong partnerships to facilitate optimal service performance and user experience.
Supervise small team of individual contributors, monitor quality of deliverables, and drive employee development.
Create and foster an environment that promotes excellent customer service, employee engagement, performance, culture, teamwork, and accountability.
Basic Qualifications:
Bachelors Degree and 10+ years of related experience OR Masters Degree and 8+ years of related experience OR Associates Degree and 12+ years of related / transferrable experience OR High School Diploma and 14+ years of related / transferrable experience
Knowledge across multiple HR functions to include general HR policy, talent and performance management, employee relations, compensation and benefits
Solid track record in overall HR management and as trusted advisor and people leader
Proven ability to influence for impact at all levels and develop an internal network to gain support for best HR practice; demonstrated interpersonal, collaboration, communication and relationship-building skills
Strategic mindset with a focus on continuous improvement and project execution
Demonstrated ability to manage multiple, competing priorities efficiently with the ability to meet critical deadlines
Superb communication skills and the ability to establish strong rapport and credibility as a forward-looking though leader
Demonstrated ability to drive and manage through change
Demonstrated aptitude for metrics / data analysis, process improvement, process redesign, and solution development
Demonstrated ability to translate complex ideas into effective / efficient solutions
Demonstrated adaptability and resilience; able to change course when needed and operate in an ambiguous environment
Prior experience within a highly customer-centric role
High attention to detail and strong conceptual, analytical, and planning skills
Demonstrated ability to respect confidentiality and safeguard sensitive information
Proficiency in the Microsoft Office Suite (Excel, Word, and PowerPoint)
Preferred Qualifications:
Working knowledge of centralized service center operations
Experience with Workday and ServiceNow
Prior experience defining workflows, process maps, project plans, and roadmaps.
In-depth knowledge of Northrop Grumman business sectors
Salary Range: $147,500 - $221,300
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidates experience, education, skills and current spanet conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
