Flight Operations Manager

Job Summary:

The Flight Operations Managers primary responsibility is to lead a world-class flight operations branch at Cirrus Aircraft. With an emphasis on quality flight training, Cirrus One, world-class customer service, flight safety, and standardization. The Flight Operations Manager will be responsible for establishing and leading a team of highly capable flight instructors, corporate pilots, and support staff. The Flight Operations Manager will report to the Executive Director of Cirrus Orlando & Kissimmee and will assist in the development of business plans, annual budget, and revenue forecast and establishing resource requirements. Flight training, corporate flight department, aircraft management, managerial experience, relevant flight instruction, and pilot experience are required.

Supervisory Responsibility:

• Flight Instructors
• Corporate Pilots
• Flight Logistic Coordinators
• Cirrus One Coordinators
• Line Technicians

Job Duties and Responsibilities (Essential Functions):

• Guide and empower the team to meet departmental goals: Driving an environment of constant improvement, exemplary customer service, flexibility in resolving problems while uniting a team to achieve set goals and deliverables in accordance with Cirrus Aircrafts mission statement and service essentials.
• Manage and oversee flight operations for the assigned location, ensuring the smooth day-to-day execution of the flight line and ramp.
• Manage and be responsible for the assigned flight operations budget: making timely financial decisions that improve Cirrus Aircrafts interests and strengthen customer relationships. This includes auditing monthly spending and ensuring stipulated revenue goals are met.
• Effectively work with other Cirrus Aircraft departments to meet and surpass customer expectations and department and company goals and objectives.
• Resolve flight line and training challenges and/or escalate to the Director or another applicable leader as necessary.
• Work closely with the Assistant Chief and Content Development team to ensure all processes, procedures, training materials are up-to-date, accurate, and effective.
• Ensure operations are in compliance with the Flight Operations Manual, FAA regulations, and guidance from the Chief Pilot.
• Act as pilot in command and flight instructor in Cirrus aircraft in accordance with Cirrus Aircrafts Flight Operations Manual and applicable regulations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Two years of recent flight training & operations management in the military, part 142/141 or standardized 61 flight school – required
• Two years of leadership experience that includes the direct oversight of flight operation and training staff - required
• Recent teaching experience in aircraft – required
• Flight experience under IFR, congested airspace, mountain flying, extensive IMC, and night experience - required
• Teaching experience in Cirrus SR2X Series or SF50 model aircraft - preferred
• Recent teaching experience in advanced General Aviation Glass Cockpit - preferred
• 3000 hours of total flight time - preferred
• 2000 hours acting as instructor - preferred
• 500 hours CSIP - preferred

Demonstrated Proficiencies/Skills/Abilities:

• Strong management, customer service, and interpersonal skills – required
• Ability to effectively work with other departments and outside vendors – required
• Willingness to travel as necessary in support of Cirrus Aircrafts Flight Operations Department – required

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Competencies:

• Manages Complexity - Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems.
• Decision Quality - Makes good and timely decisions that keep the organization moving forward
• Builds Effective Teams - Builds strong effective teams that apply their diverse skills and perspectives to achieve common goals.
• Ensures Accountability - Holds self and others accountable to meet commitments
• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Courage - Steps up to address difficult issues, says what needs to be said.

Certificate or Licensures:

• FAA Commercial Pilot License
• FAA Certified Flight Instructor w/ Instrument (CFII) required
• FAA 1^stor 2^nd class medical required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.