Customer Success Team Lead - HLS ~ Remote

Asthe Customer Success Team Leader here at Honeywell Life Sciences (HLS), youwill play a pivotal role in ensuring the success and satisfaction of ourcustomers. The Customer Success Team Leader will work to connect our businessand customer goals, maximizing customer lifetime value and stickiness of oursolutions. As the leader of a rapidly growing function, will shape thestrategic direction and lead the evolution of the team toward a commercially-savvy,customer-centric function with a broader scope and mandate. This leader willmanage a team of Customer Success Managers within HLS, with an expectation thatthis team will quickly grow in scale and breadth of accountabilities to supportthe broader transformation. They will collaborate closely with sales, customerdelivery, customer support, and other executive leadership teams to foster acustomer-centric culture that accelerates business performance.

You will report directly to our Customer Success Director for Honeywell LifeScience and you will work out of our Hamilton, New Jersey on a remote work schedule. As the Customer Success Team Leader, you will havethe opportunity to shape the customer success function and make a significantimpact on the success of our customers and the growth of our business.

The annual base salaryrange for this position in California and New York (excluding most majormetropolitan areas), Colorado, Connecticut, and Hawaii is $90,000 - $110,000.  For Washington and most majormetropolitan areas in New York & California, the annual base salary rangeis $95,000 - $115,000. Please note that this salary information serves as ageneral guideline. Honeywell considers various factors when extending an offer,including but not limited to the scope and responsibilities of the position,the candidates work experience, education and training, key skills, as well asmarket and business considerations.

This position is incentive plan eligible. 

Inaddition to a competitive salary, leading-edge work, and developing solutionsside-by-side with dedicated experts in their fields, Honeywell employees are eligiblefor a comprehensive benefits package. This package includes employer subsidizedMedical, Dental, Vision, and Life Insurance; Short-Term and Long-TermDisability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts,EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation,personal business, sick time, and parental leave), and 12 Paid Holidays. 

The application period for the job is estimated to be 40days from the job posting date; however, this may be shortened or extendeddepending on business needs and the availability of qualified candidates.  

• Champion and lead the Customer Success practice includingthe definition and implementation of a long-term strategy for the function
• Develop and implement customer success strategies and initiatives to drivecustomer satisfaction, adoption, and expansion of our solutions.
• Integrate teams and processes within a matrixed environment to efficientlyand effectively onboard new customers and provide ongoing customer advocacy andsupport, to deliver a superior experience to customers.
• Drive a growth-oriented commercial strategy that maximizes Customer LifetimeValue while optimizing the operational efficiencies and effectiveness of thefunction.
• Fostera culture of continuous learning and improvement, ensuring that CustomerSuccess Managers are equipped with the tools, training, and insights needed toexcel.
• Build and maintain strong relationships with key customers, serving as atrusted advisor and advocate for their needs and requirements.
• Monitor and analyze customer data and feedback to identify trends,opportunities, and areas for improvement in our products and services.
• Develop and deliver customer success metrics and reports to seniorleadership, providing insights and recommendations for continuous improvement.
• Stay up-to-date with industry trends and best practices in customer success,incorporating new strategies and approaches into our customer successinitiatives.
• Some travel may be required

• 6+ years experiencein customer success management or a related role, preferably in the lifesciences or technology industry.

• Bachelorsdegree in a relevant field.
• Experience in the life sciences industry or working with life sciencescustomers.
• Strongexperience in driving Customer Success metrics such as retention, productadoption, and revenue growth in a complex, multinational environment
• Strong leadership and management skills, with the ability to inspire andmotivate a team.
• Excellent communication and interpersonal skills, with the ability to buildstrong relationships with customers and internal stakeholders.
• Strategic thinking and problem-solving abilities, with a focus on drivingcustomer satisfaction and business growth.
• Knowledge of quality management systems and regulatory requirements in thelife sciences industry.
• Familiarity with software-as-a-service (SaaS) solutions and customer successbest practices.
• Data-driven mindset, with the ability to analyze customer data and deriveactionable insights.

ABOUTHONEYWELL

Honeywell Connected Life Sciences (HCLS) is focused on serving the industrywith an ever-expanding set of B2B decision support capabilities across the lifesciences value chain. With the leading quality management system (QMS) at thecenter, we are improving our customers near real-time decision-making frompre-market to post-market, both within the business and across the increasinglycomplex supply chains. HCLS delivers intelligent SaaS-based quality managementsolutions, creating a patient-centric digital ecosystem that drives productquality, safety, and efficacy and is built for productivity, sustainability,and transformation. The TrackWise digital quality management system is built toempower quality teams, strengthen supplier collaboration, automate criticalquality processes, accelerate new product delivery, and provide cybersecurityand operational technology.

THE BUSINESS UNIT

Honeywell Life Sciences (HLS) is focused on serving the industry with anever-expanding set of B2B decision support capabilities across the lifesciences value chain. With the leading quality management system (QMS) at thecenter, we are improving our customers near real-time decision-making frompre-market to post-market, both within the business and across the increasinglycomplex supply chains. HLS delivers intelligent SaaS-based quality managementsolutions, creating a patient-centric digital ecosystem that drives productquality, safety, and efficacy and is built for productivity, sustainability,and transformation. The TrackWise digital quality management system is built toempower quality teams, strengthen supplier collaboration, automate criticalquality processes, accelerate new product delivery, and provide cybersecurityand operational technology.