JOB PURPOSE
To ensure the efficiency and effectiveness of cargo operations is maintained and continuously improved upon in order to consistently meet customer requirements and to ensure full compliance with legislative and company standard.
JOB ACCOUNTABILITIES
* Identify, manage and implement operational strategies, policies and procedures to attain service quality and revenue objectives of SkyCargo operations within the region.
* Provide operational policy guidelines to cargo operations staff to ensure uniformity of cargo operations standards. Investigate, address and resolve deviations from policy, ensuring the relevant stakeholders are informed
* Plan, organize and direct operational activities for all online & offline points to ensure optimal and efficient cargo operation and productivity, delegating responsibilities to and managing staff and third party contractors as appropriate and within budget
* Ensure that the GHA and other service suppliers are fully briefed regarding Emirates requirements and service levels. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously
* Ensure full compliance for health and safety in the operation
* Provide technical and operational direction into Cargo commercial objectives in conjunction with the Cargo Manager, Sales Staff and Headquarters management.
* To develop & implement revenue generating strategies for Cargo related operational activities, such as import & export document self-handling, in accordance with Company policies and SkyCargo’s overall commercial orientation.
* Manage various administrative functions and interact with governmental authorities for licensing and compliance with legal procedures and documentation for the movement for all types of specialised cargo (e.g. Dangerous Goods, Live animals) and ad hoc movements (e.g. freighter, transshipments)
* Resolve problems arising such as delays, cargo mishandling and transfer of cargo in order to minimize cargo off-loadings, maximise utilization of space availability and meet client’s expectations.
* Motivate, train and develop operational staff, including performance appraisals and development planning
