At Cathay Pacific, we share one common aspiration: to be the worlds best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

1. All Chinese mainland based positions are subject to local terms and conditions.
2. Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.

(The job location is Shenzhen or Guangzhou, subject to talent availability)

The GBA cargo team generates revenue and provides seamless multi-modal solutions for cargo moving into & out of GBA via HK. The role is responsible to develop sales and enhance service offerings for air cargo into and out of GBA via HK

Achieve Revenue Target:

• Optimize space and payload utilization for flights out of Guangzhou (where applicable).
• Maximize short-to-medium term revenue into GBA.
• Engage with outports and drive consignee sales for inbound opportunities.
• Coordinate with internal stakeholders to pursue Head Office cargo strategies and Key Performance Indicators.
• Engage with key customers in the GBA.
• Provide spanet intelligence to management for sales planning.

Account Management and Explore New Business Opportunities:

• Establish and manage relationships with shippers, industry partners, and associations.
• Drive growth in tenders by retaining existing clients and onboarding new ones.
• Promote new intermodal solutions to connect GBA and Hong Kong.
• Manage agent portfolios and optimize distribution mix.

Manage GBA Intermodal Sales Practices:

• Ensure compliance with Corporate Compliance policies.
• Work with vendors and internal business units to map and structure tactics.
• Align sales practices with GBA (HKG & CAN) sales team.
• Provide sales customer services to drive premium selling and regular import business.
• Collaborate within GBA business units to craft the best solutions for clients and the company.

Internal Stakeholder Management:

• Facilitate communication and coordination among GBA and HK sales teams, cargo commercial teams, and cargo services delivery team.
• Provide service recovery options.
• Participate in new initiatives and projects, providing feedback and support.
• Support and oversee company events and promotions within GBA.
• Conduct ad-hoc projects and analysis as required.

People Development and Performance Management:

• Lead, support, and encourage the team to achieve success.
• Build a strong and motivated team with the right organizational structure.
• Supervise and mentor direct reports, encouraging effective collaboration.
• Demonstrate leadership in accordance with Cathay’s core values.
• Develop employees with high potential and identify learning opportunities.
• Maintain active dialogue regarding employee goals and performance.
• Enhance communication and understanding of department goals.
• Support People Managers in designing and conducting internal development programs.

Operational Duty Holder (if applicable):

• Act as the Remote Operational Duty Holder or Delegate for port CAN/ZTI.
• Fulfill Cargo Operational Duty Holder responsibilities as per company requirements.
• Ensure safe operation of services, including those contracted to others.
• Manage operational performance and supplier performance to ensure compliance with quality standards and regulatory requirements.

Safety and Regulatory Compliance (where applicable):

• Conform to safety and security standards, meeting all company, local, international aviation, authority, and legal requirements.
• Make timely decisions to improve efficiency and comply with safety and security mandates.
• Promote a culture of zero tolerance on safety and security incidents.
• Ensure incidents are fully investigated with remedial actions to prevent recurrence.
• Implement and maintain the Safety Management System.
• Undertake Emergency and Accident roles as required.

E&A:

• Handle Emergency and Accident and Crisis Response responsibilities as required.

Academic qualifications

• Bachelor’s degree preferably in logistics, sales and spaneting or business related subjects

Knowledge, skills, training and experience

• Minimum 8 years’ cargo and/or airline experience preferably in commercial related fields such as sales/corporate sales, spaneting and distribution, and knowledge on operations/service delivery side, of which at least 4 years is in a management role
• Good command of English, written and spoken
• Excellent communication and presentation skills
• Good business acumen with sound analytical and negotiation skills
• Sound knowledge of Microsoft Office with focus on Excel and Database
• Knowledge of air cargo sales in both export and import / service / operations / systems will be advantageous

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.