IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.
Summary:
Responsible for driving trade sales revenue through effective relationship management with travel agents, TMCs, and trade partners. Ensure spanet penetration, customer satisfaction, and alignment with organizational goals while leading a high-performing team.
Key Responsibilities:
Revenue Achievement
- Meet or exceed agreed trade sales revenue targets for the city.
- Implement strategies to maximize revenue across domestic and international routes.
Trade Partner Relationship Management
- Build and maintain strong relationships with trade partners, TMCs, and agencies.
- Conduct regular reviews and agenda-driven meetings to expand business opportunities.
Team Leadership & Development
- Coach and mentor team members to achieve organizational vision and prepare for higher responsibilities.
- Maintain high engagement through regular meetings, brainstorming sessions, and recognition activities.
Collaboration & Synergy
- Work closely with corporate and trade teams to generate leads and ensure smooth servicing of trade-centric agents.
- Coordinate with internal departments (Sales Support, Commercial, etc.) for seamless operations.
Customer Service & Satisfaction
- Ensure timely and efficient handling of customer queries and complaints.
- Provide accurate information on products, policies, schemes, and schedules.
Market Intelligence & Reporting
- Share timely MIS and actionable insights with leadership to track revenue and respond to spanet trends.
- Monitor competitor practices and adjust sales strategies accordingly.
Networking & Market Coverage
- Ensure widespread spanet coverage through planned sales calls and participation in trade events, roadshows, and product presentations.
- Enhance brand visibility in the trade segment.
Acquisition & Business Development
- Develop a strong pipeline for new trade partners and SMEs through referrals, social media, and industry forums.
Key Skills & Competencies:
- Strong negotiation and relationship management skills.
- Ability to lead and motivate teams in a dynamic environment.
- Analytical mindset with proficiency in data-driven decision-making.
- Excellent communication and networking abilities.
- Revenue achievement vs. target.
- Number of new trade partners acquired.
- Customer satisfaction scores.
- Market share growth in trade segment.
Minimum Requirement :
Should be graduate with minimum 3 years relevant travel industry background.
Additional information
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.
IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in
At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’
