Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

• Direct Leads and Agents within assigned functional area
• Oversee and advise on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensure customer satisfaction by daily feedback
• Act as liaison between Leads/Agents and upper management
• Proactively monitor work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards
• Ensure practices are administered in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect

• Handle the stress of a fast-paced eight-hour shift
• Speak effectively before groups of customers or employees of the organization
• Learn PC skills and apply knowledge
• Read and interpret documents such as rules, operation instructions and procedure manuals
• Minimum typing speed of 30 WPM
• Report to work on a regular and timely basis
• Write routine reports and correspondence.Retrieve import/deliver export documents to and from aircraft

• Must be at least 18 years of age
• Must have valid drivers license
• Associate degree OR equivalent; OR 6 months-1year related experience; AND/OR a combination of both of education or experience
• Must have Computer skills
• Must be able to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off
• Must be able to communicate, read, write, speak, and understand English
• Must be able to maintain site access and be able to work scheduled shifts
• Must be able to follow directions and work safely