Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Ramp Services Department Manager coordinates airport ramp service operations, ensuring compliance with company standards and contractual agreements, including federal guidelines for international cargo. Responsibilities include maintaining inventory integrity, managing staging and distribution, assisting with monthly billing, meeting budget and staffing requirements, communicating with customers, preparing monthly reports, and identifying new business opportunities.

• Oversee daily ramp operations, ensuring safety, efficiency, and adherence to company protocols.
• Manage staffing schedules, performance, and training for the ramp services team.
• Implement and monitor compliance with safety regulations, TSA protocols, and operational standards.
• Maintain and manage ground support equipment (GSE) for proper functioning and preventive maintenance.
• Collaborate with internal departments and airport stakeholders to ensure seamless operations.
• Develop and implement strategies to improve operational efficiency and service quality.
• Monitor and control the department budget, including labor and equipment costs.
• Investigate and resolve incidents, delays, or other operational disruptions.

• Bachelor’s degree in Aviation, Business Management, or related field (or equivalent experience).
• 5+ years of experience in ramp operations or ground handling services.
• Strong knowledge of FAA, TSA, and airport safety regulations.
• Proven leadership and team management experience.

• Proficiency in ground service operations software and MS Office.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Experience in budget management and operational planning.

• Ability to work in outdoor environments with varying weather conditions.
• Flexibility to work irregular hours, including nights, weekends, and holidays.
• Ability to lift heavy equipment or luggage (up to 50 lbs) as needed.

• Want your pay in advance?  Access your pay when you need it through the DailyPay app!
• Are you a top performer who thrives on recognition?  On-the-spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs are offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal-opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.