Duties and Responsibilities/Essential Functions
**The shift for this position will be Wednesday-Saturday 11:00 AM - 9:00 PM**
- Performs preventive maintenance following manufacturer schedule and procedures
- Performs corrective maintenance using basic troubleshooting skills and guidance from senior technicians
- Performs daily simulator preflight checks and post-flight checks on training devices
- Performs power-up and power-down procedures as required
- Provides technical support during simulator training events
- Follows company procedures to keep maintenance records and documentation
- Follows company procedure to maintain inventory records up to date
- Provides customer service support in a timely and professional manner
- Performs housekeeping tasks as necessary to maintain highest quality and presentation of the training devices
- Performs QTG tests
- Under supervision, provides technical support during upgrades and modifications of the training devices
- Must be flexible and willing to work any shift required by the Cirrus Vision Center operation including weekends, nights and holidays.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills and Knowledge
- Understanding of federal aviation regulations and standards applicable to flight simulators and training centers
- Demonstrated ability to troubleshoot to system level by using software and hardware diagnostic tools
- Proficiency in the use of basic types of test equipment
- Demonstrated ability to perform PC hardware and basic network maintenance
- Demonstrated understanding of aviation systems and avionics and their equivalence in the flight simulator
Education Required
- 2-year technical degree in Electronics or Computer Technology or related field, or 3 years of equivalent experience
Experience Required
- 0 to 2 years direct flight simulator technical support
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Tech Savvy
- Action Oriented
- Collaborates
- Self-development
- Nimble Learning
Ensures Exceptional Customer Service:
- Energizes the Cirrus Service Essentials
- Strives to improve service performance.
- Anticipates guests needs and responds promptly.
- Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
This opportunity is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. Its no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor.
Cirrus is dedicated to a drug-free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
