Field Service Representative - Eastern Canada

Job Description:

Job SummaryWe have an immediate opening for a highly motivated, customer-focused Field Service Representative to strengthen our Customer Support presence in the Eastern Canada region. Reporting directly to the Manager of Field Support, this role serves as a key focal point for all afterspanet-related activities within an assigned geographic area, supporting Customers, Partners, and Suppliers. In collaboration with management, the successful candidate will co-develop and execute annual goals and objectives, while determining the most effective use of available tools and resources to achieve expected business and customer support outcomes.Key ResponsibilitiesServe as the in-country / regional focal point for De Havilland Customer Support, representing De Havilland Afterspanet interests with assigned operators.Act as the primary on-site and regional interface between Operators, De Havilland, suppliers, and local regulatory authorities to support timely resolution of operational and technical issues.Review airlines practices and provides recommendations to reduce cost of aircraft ownershipAnalyze fleet reliability data, maintenance findings, and pilot reports to identify trends and develop action plans to improve dispatch reliability and operational performance.Influence and support operators in implementing De Havilland technical and operational recommendations to enhance aircraft availability and performance.Establish and maintain regular weekly and monthly customer touchpoints to review open action items, monitor progress, and drive timely closure.Effectively prioritize customer issues and escalate concerns within both the customer organization and De Havilland as required.Provide timely and accurate updates to De Havilland internal teams and management regarding key customer operational, maintenance, and reliability concerns.Lead and/or support in-region De Havilland start-up teams, field parties, and customer activities related to modifications, retrofits, product improvements, and damage repairs.Leverage and comply with De Havilland internal customer support, in-service, and ISE processes, including required reporting in accordance with established standards and schedules.Build strong, collaborative working relationships across customer organizations, De Havilland internal teams, suppliers, and regulatory authorities to enhance the overall customer experience.Perform required administrative and governance activities, including weekly and monthly reporting. Be available for domestic and international travel, including short-notice deployments, as operational requirements dictate.QualificationsYou have a community college diploma in Aviation Maintenance or equivalent. Endorsed Aircraft Maintenance Engineer License or equivalentYou hold a Dash 8 AME or A&P or B1/B2 license and remain in good standingSkills & ExperienceYou have a minimum of 10 years of aviation experience in the operation, maintenance, modification and repair of multi-engines, commercial aircraftYou have 5 yrs hands-on experience on De Havilland products, primarily Dash 8 series aircraft (100,200,300 and 400 series). DHC6 experience will be an asset.Excellent communication skills and with the ability to influence effectively at all levels (internal / external stakeholders), both written and verbally, with demonstrated tact and diplomacy. Maintain legal work status and obtain / retain any required security clearancesSelf-motivated, able to work independently, prioritize tasks, manage multiple time sensitive initiatives simultaneously

Job Ident #: 1967

Company Details

De Havilland Canada

123 Garratt Blvd
Toronto, Ontario M3K 1Y5 Canada
dehavilland.com

Throughout an impressive 75-year history of producing various models of aircraft in Canada and for the world, De Havilland has always proudly been known for its adaptability and dependability. Being responsible for creating some 3,500 aircraft—includ...

Supported Manufacturers:
De Havilland

Supported Models:
Dash 8-400

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Job Info

Location

Mississauga, Ontario, Canada

Type

Permanent

Company Details

De Havilland Canada

123 Garratt Blvd
Toronto, Ontario M3K 1Y5 Canada
dehavilland.com