Auditor Quality Assurance and Compliance

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement TypeRemote / Travail à distance

Posting End Date2024-10-22

Job GradeL1 Zone B

Pay RangeCommensurate with Experience / Selon l’expérience

Job SummaryUnder the leadership of the Manager, Compliance and Conformance Audits, this role is accountable for coordinating audits and quality assurance of our business processes. The role of the Auditor, Quality Assurance and Compliance is to operate the NAV CANADA Quality Management system (NC-QMS), which is the foundation of a robust, repeatable, measurable, adaptable quality assurance system that ensures the integrity of the company’s Safety Management System. The Auditor, Quality Assurance and Compliance will be working closely with stakeholders across the company. The Auditor, Quality Assurance and Compliance is responsible for conducting audits of various departments engaged in activities authorized under CARs 801-807 and 900, while adhering to audit guidelines described in the NC-QMS Policy, Standard, Manual. Other responsibilities include audit documentation management, conducting follow-up audit activities, identifying opportunities for improvements in department process efficiencies, metrics, KPIs, quality goals and objectives.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Supports the development, deployment, and maintenance of the Quality Management System at NAV CANADA.
• Prepares, manages, and communicates to various departments/groups/units the audit schedules, which may be routine, as planned within the program, or reactive in the event an Opportunity for Improvement is identified or when “for-cause/focused” audit is required.
• Executes and completes compliance, process, service/product quality audits of the business units as designated by following the methods identified in the company’s quality program policy, standards, and manual.
• Prepares and communicates the audit report and findings with the appropriate stakeholders.
• Supports departments in the development of root cause analysis (RCA) and corrective action plans (CAPs), when required. Manages follow-up effective implementation of corrective action plans.
• Identifies Opportunities for Improvement (OFIs), in terms of program/process efficiencies, metrics, quality goals and objectives, etc. and assist in the assessment of the quality system related risks.  
• Maintains and actively participates in the updating/revision process of QA documents ensuring they are reviewed and approved according to the required schedule, are kept up to date, communicated and made accessible for employee use.
• Acts as liaison between Safety and Quality and other business groups on all quality assurance related matters. Occasionally support communication between NAVCANADA and Transport Canada on all quality assurance related matters.
• Provides monthly status reports and if required supports the team by preparing presentations, notes and distribution of meeting minutes of senior management reviews.

What you bring:

• Post secondary diploma in a related field or an equivalent combination of education, training, and experience.
• Auditor accreditation/certification (e.g., ISO 9001, AS 9100, IOSA auditor, AMO inspector, etc.).  Note: Acceptable evidence of training shall consist of a certificate of completion, confirming that the candidate has successfully completed all aspects of the course.
• Minimum three (3) years experience in auditing or equivalent, preferably in aviation.
• Experience in developing documentation such as audit checklists, audit reports, root cause analysis, corrective action plans, processes and procedures, guidelines.
• Proven experience in building a collaborative network and strong working relationships with various stakeholders (internal and external).
• Experience in project management and/or training delivery is considered an asset.
• Knowledge and understanding of root cause analysis (RCA), corrective action plan (CAP);
• The work requires knowledge of the quality related concepts, and auditing/interviewing/evaluation techniques.
• Knowledge of project and program development/management techniques including planning, organizing and coordination.
• Knowledge of CARs (Canadian Aviation Regulations), SMS (Safety Management System), ISO 9000 standards family (International Organization for Standardization), or equivalent.
• Knowledge of business practices and internal controls.
• Knowledge of the Microsoft Office Suite programs, One Note, and SharePoint.

How others describe you:

• Ability to perform compliance, process, and service/product quality audits.
• Ability to communicate effectively, both orally and in writing with the auditees and other stakeholders, while being effective in time management.
• Ability to gather, integrate and analyze relevant information to meet the requirements.
• Ability to review documentation (such as manuals, processes, procedures), and to propose improvements.
• Ability to coordinate and facilitate meetings, capturing key discussion points, decisions, and action items
• Ability to deliver presentations to large audiences at all levels of the organization and to concisely present audits status across multiple groups/units.
• Excellent analytical skills required to assess root cause and when applicable, recommend corrective action.
• Strong customer focus and relationship management skills.
• Effectively work in a fast-paced environment and handle multi-tasks
• Self-motivated, well-organized, and ability to work as part of a team and independently, with minimal supervision

Working Conditions:

• This position can be done remotely; however the successful candidate must be in proximity of NAV Canada unit locations such as Area Control Centres (ACCs) in the Flight Information Regions (FIRs) and the National Capital Region (NCR) namely: Vancouver, Edmonton, Winnipeg, Toronto, Montreal, Moncton, Gander and Ottawa.
• Must be capable and willing to travel and maintain a current passport.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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