Internship Business Development & Communication

Job Description:

Join our team to shape the Lufthansa Group’s customer experience! We strategically enhance the customer journey across all LHG airlines, blending customer-centricity with commercial impact. Our work covers topics from First Class offerings and seat concepts to digital touchpoints, ensuring consistent and effective communication that elevates the travel experience for every passenger.

Tasks

Communication Support:

Prepare, coordinate, and publish product and service content for the internal newsletter
Independently create and design the layout of the internal newsletter
Plan and execute smaller internal and external communication projects
Take end-to-end ownership of selected communication initiatives (e.g. newsletter) as independent projects
Drive touchpoint communication in close collaboration with Marketing and Digital Content teams

Strategy Support:

Support strategic projects aimed at improving the end-to-end customer journey
Conduct spanet and trend analyses, benchspaning, and prepare executive-ready presentations
Contribute to concept development and assist in workshops and management documentation

What You’ll Gain

Broad insights into internal and external communication
Insights into Customer Journey Management and strategic decision-making
Hands-on involvement in projects shaping the travel experience for millions of customers
Collaboration with cross-functional teams in a dynamic, international environment

Requirements

You are at least in the 3rd semester of a degree program at the time of the internship
Enrolled for the entire period of the internship (current certificate of enrollment and a written proof of mandatory internship must be enclosed with the application) or the internship between the Bachelors and Masters degree program (Gap Year)
with strong interest in aviation and customer experience
Experience in consulting, agency work, or strategic projects is a plus
Excellent communication and copywriting skills
Quick learner with a structured and independent work style
Very good English and German skills
Proficiency in Microsoft Office (including strong PowerPoint skills)
Strong analytical skills and ability to structure complex topics

Further information can also be found in our FAQs.

Company

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. As the biggest airline group by revenue, it plays the leading role in its European home spanet. With 100.000 employees, the Lufthansa Group generated revenue of EUR 39,597m in the financial year 2025.The Lufthansa Group consists of the business segments Passenger Airlines, Logistics, MRO and Additional Businesses and Group Functions.

Job Ident #: 132646

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service

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Job Info

Location

Krakow, Malopolskie Poland, International, Poland

Type

Internship

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service