Position Summary
In-flight Crew members are the ambassadors of the interCaribbean Experience, delivering high-quality care and service to Customers in-flight. In-flight Crew members are responsible for both Safety and Service in the aircraft cabin. They function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, the In-flight Crew members are a key ingredient in mitigating Customer dissatisfaction and thus serve as a very visible interCaribbean Representative in diverse challenging situations. The In-flight Crew member is an effective communicator that is comfortable working in an ever-changing environment and whose personal values match interCaribbean values of Safety, Caring, Integrity, Passion, and Fun.

This position is located in the British Virgin Islands.

Essential Responsibilities

• Respond safely and effectively to a broad range of in-flight emergencies
• Provide outstanding customer service consistently and serve as an ambassador of the interCaribbean brand
• Serve as the primary respondent to Customer issues on-board while finding creative resolutions to ensure Customer satisfaction
• Perform other various duties as outlined in company manuals
• Provide assistance to Customers with lifting carry-on bags into overhead bins
• Provide assistance to disabled Customers and/or unaccompanied minors
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Over 18 years old
• Two (2) years customer service in a face-to-face environment including proactively resolving Customer issues regularly
• Demonstrate proficiency in reading, writing and speaking English (and Spanish for Bilingual role)
• Proven ability to remain calm in stressful situations.
• Vision corrected to 20/20 with glasses or contact lenses
• Must have the ability to walk comfortably down the aircraft aisle while facing forward and backward, and sit in the flight attendant jump seat without modification
• Able to be scheduled away from home for up to three (3) nights and consecutive days; irregular operations occasionally cause extended work days or duty periods
• Must be able to adhere to interCaribbean In-flight Crew member Uniform Appearance Standards.
• Able to work as a team to deliver the interCaribbean Experience.
• Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last-minute Scheduling.
• Currently in possession of a valid passport and can apply for visas to freely enter and exit, without restrictions, to all interCaribbean destinations.
• All passport holders should have a minimum of 12 months validity remaining at the time of application and the ability to obtain visas where required.
• Travel documents must remain valid throughout all phases of training and employment.
• Pass a ten (10) year background check, and pre-employment drug test.
• Legally eligible to work in the country in which the position is located.

Preferred Experience and Qualifications

• Prior experience as a Flight Attendant.
• One (1) years plus customer-facing sales experience.
• Able to function effectively with limited hands-on supervisory guidance.
• Possess a strong passion for quality customer service.
• Prior emergency management experience such as medical training, law enforcement, or military background

Work Environment

• Non-traditional work hours, shifts covering flight schedule which operate up to currently 20 hours a day, seven (7) days a week.
• Able and available to work any schedule.
• Scheduled to be away from home for up to six (6) consecutive days.
• Mandatory extended work days may be required during irregular operations.
• Ability to stand for extended periods at a time

Physical Effort

• Moderate physical activity is required by handling objects up to 50 pounds occasionally and/or up-to 20 pounds frequently.
• Ability to push and pull heavy objects, such as galley equipment up to excess of 100 pounds.

Send a cover letter and resume to CabinCrewrecruitmentinterCaribbean.com.  In the subject line enter &8216;Flight Attendant British Virgin Islands