Truestone, an Akima company, is currently seeking to add a Senior Aternity (End-User System Monitoring) Engineer to the team who will manage an Aternity platform in a government environment. The Aternity platform is a critical platform to monitor, analyze, and optimize end-user devices and application performance. Aternity focuses on improving the employee experience by analyzing data trends, collecting data through monitoring agents, and collaborating with IT teams to resolve performance incidents.

Work location: REMOTE supporting the customer in South Burlington VT

• Performance Monitoring: Proactively track the health of applications and Windows/Mac endpoints, moving from reactive to proactive symptom monitoring.
• Platform Administration: Install, configure, and maintain Aternity agents and servers to ensure accurate metric collection.
• Data Analysis: Utilize Aternity dashboards to analyze user experience, identify bottlenecks, and generate reports on KPIs.
• Incident Resolution: Investigate performance issues, identify root causes, and collaborate with support teams to resolve issues.
• Optimization: Create custom business process flows and monitor end-user activity, such as response times, for key applications.

• Must be a US Citizen able to obtain and maintain a government Public Trust clearance and pass a DHS background check.
• Bachelor’s of Science degree or equivalent.
• 10 years overall IT experience with 5+ years hands on experience with Aternity or similar end-user device performance monitoring tools. 
• Must be willing to work East Coast schedule to accommodate the customer needs.
• Technical Skills:
  • Proficiency with the Aternity platform building custom dashboards and monitoring solutions for end-user devices.
  • Knowledge of upgrade process and patching is essential.
  • Desired skills include knowledge of API integrations, Active Directory, and Group Policy.
  • Knowledge of PowerShell, Python, or similar languages for automation.
  •  Familiar with ServiceNow and how it integrates with Aternity, SQL, and Tableau.

Work Where it Matters

Truestone, an Akima company, is not just another federal lifecycle solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks.

As a Truestone employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.