Join a Team thats Shaping the Future of IT Support

At BAE Systems, were dedicated to delivering innovative solutions that make a meaningful impact. As a Principal POTS Telecom Design Engineer, youll play a critical role in leading the design and remote operations of Plain Old Telephone Service (POTS) telecom systems for the Enterprise Service Desk (ESD) in a large government enterprise contract, serving the customer. This is a unique opportunity to provide 24/7/365 remote operations, initial contact support, and first-call resolution for POTS telecom systems, ensuring reliable voice and digital communications for all government IT-related contacts. Aligned with federal standards like NIST, FISMA, and ITIL 4 practices, youll design resilient POTS architectures, optimize telecom infrastructure, and drive seamless support to maintain mission-critical connectivity in high-volume, always-on operations.

As a senior POTS telecom design engineer, youll be responsible for providing remote initial contact support and first-call resolution activities via telephone and digital communication POTS telecom systems, diagnosing and resolving issues such as line provisioning, call routing, and device connectivity. Youll design POTS telecom architectures, including redundancy, scalability, and integration with IP/digital systems to enhance reliability and support ESD workflows. Your expertise will help drive seamless integration, compliance, and secure telecom operations.

In this role, youll have the opportunity to work on exciting projects, including the development of POTS telecom solutions that support mission-critical initiatives. Youll collaborate with stakeholders to integrate POTS support with broader IT services, contributing to knowledge bases and process improvements aligned with ITIL incident management. If youre passionate about POTS telecom design engineering, and have a strong track record of delivering results, we want to hear from you.


Location:

• This candidate shall be located within 50 miles of Vicksburg, MS. Castle-Net