BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

BAE Systems is seeking a Tier 2 Systems Administrator to provide advanced technical support, account administration, and workstation lifecycle management across a secure, mission‑critical enterprise environment. The ideal candidate brings strong experience with Windows Active Directory, Microsoft Outlook/Exchange administration, virtual desktop technologies, and hands‑on troubleshooting of Windows‑based systems. This role supports end users, engineering teams, and program leadership to ensure reliable, secure, and compliant IT operations that enable our customers’ critical missions.

Key Responsibilities

• Perform Tier 2 system administration and technical support for Windows‑based workstations, virtual desktops, and enterprise applications.

• Manage user and service accounts in Windows Active Directory, including account creation, modification, group membership, permissions, and access troubleshooting.

• Administer Outlook/Exchange functions such as creating and managing mailboxes, distribution groups, shared mailboxes, calendar permissions, and meeting invitation support.

• Support virtual desktop environments, with preference for Citrix Virtual Apps and Desktops, including session troubleshooting and profile issues.

• Provide full workstation lifecycle support, including:

  • Windows OS installation, configuration, and imaging

  • Hardware and software troubleshooting

  • Replacement of hardware components (memory, drives, peripherals, etc.)

• Install and validate security patches, updates, and configuration changes on workstations and servers in accordance with cybersecurity and compliance requirements.

• Collaborate with cybersecurity teams to ensure systems meet security baselines, STIGs, and patch compliance.

• Document procedures, troubleshooting steps, and system configurations to support knowledge transfer and audit readiness.

• Escalate complex issues to Tier 3 engineering teams while maintaining ownership and communication with stakeholders.

• Support continuous improvement initiatives, system modernization efforts, and process optimization across the IT environment.

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We are looking for an experienced Systems Administrator with a minimum of 11 years experience with A Bachelor's or Master’s Degree with the following experience:

• Experience administering Windows Active Directory in an enterprise environment.

• Working knowledge of Microsoft Outlook/Exchange administration, including mailbox and distribution group management.

• Familiarity with virtual desktop technologies; Citrix experience preferred.

• Hands‑on experience supporting Windows OS, workstation hardware, and enterprise software.

• Ability to diagnose and resolve hardware issues and perform component replacements.

• Experience installing security patches and updates on workstations and servers.

• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.

• Effective communication skills and the ability to support users at varying technical levels.

• Experience with Citrix Director, Studio, or profile management tools.
• Knowledge of SCCM/MECM, Intune, or other enterprise management tools.
• Familiarity with ITIL processes and service management best practices.
• Experience supporting secure government or defense environments.
• Relevant certifications (e.g., Security+, Microsoft 365, Windows Server)