Systems Administrator II - Voice/VTC

The Systems Administrator II performs multiple functions to ensure IT infrastructure is available, reliable, secure, and stable either individually or under the guidance of experienced personnel. This role will be responsible for monitoring systems and serving as a focal point for support. The Systems Administrator II will plan for the future by setting and documenting direction for their specific area of responsibility for the information systems infrastructure.

• Evaluates, configures, and maintains systems including installing and testing new releases.
• Monitors and evaluates operating efficiency, analyze performance and tuning.
• Analyzes system problems to identify problem areas.
• Mitigates application and operating system vulnerabilities to ensure security of information systems.
• Follows established procedures required for efficient management of the infrastructure.
• Maintains appropriate records including statistical reports, inventories, and technical documentation among others.
• Installs new or enhanced applications and/or hardware; assist in the installation of servers.
• Manages medium enterprise projects according to division standards and requirements.
• Serves as a subject matter expert within ones area of responsibility regarding information systems infrastructure.
• Has broad technical knowledge of information systems and recommends solutions based on current infrastructure components.

• 2+ years of systems administration experience.
• Bachelors degree in the field of Information Systems, Computer Science, or Computer Engineering, with a minimum of 24 semester hours of computer-related courses, or two additional years of direct work experience.
• Ability to travel up to 10 of the time.
• Ability to work remote, hybrid, or on-site as directed by management and is determined by the needs of the business.
• Regular and reliable attendance is an essential function of this job.
• United States Citizenship, with the ability to obtain and maintain, if required for position, a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).

• Working knowledge of the design, installation, configuration, administration, and monitoring of enterprise IP phone systems.
• General knowledge of enterprise phone system call routing, phone system troubleshooting, VoIP protocols, voice network optimization.
• General knowledge of Video Teleconference system design, configuration, and troubleshooting.
• Working knowledge of specific operating systems (Red Hat Enterprise Linux or Windows Server).
• General knowledge and experience in scripting tools (like PowerShell, Puppet, Perl, Python) to support database, web and application administration.
• General understanding of installation, configuration and administration of enterprise web services, application servers, databases, clustering backup and recovery systems, portals, firewalls, virtual private networks, terminal services, authentication and authorization, collaboration, and load balancing.

FMT2021