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Loyalty
Loyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job overview and responsibilities
The Marketing and Loyalty Data Analytics team is responsible for creating data-driven insights and innovation across MileagePlus and Marketing. This position will support Uniteds Chicago headquarters by conducting analyses on customer engagement, loyalty performances and marketing data to ensure customer satisfaction and profitability for MileagePlus and Marketing. The senior analyst will be responsible for building business acumen in the marketing and loyalty areas, using SQL to create and run complex queries to pull large datasets, as well as learn and use data analysis and modelling platforms for engagement initiative and campaigns. The senior analyst will also create exec presentations and be adept at visualizations and storytelling. The senior analyst will translate data findings into insights and recommendations for business stakeholders.
- Acts as a subject matter expert in their current focus area, and takes initiative to share the knowledge
- Earns stakeholder trust and ensures timely communications & follow-ups
- Regularly offers potential solutions to business teams without much guidance, understanding business needs and translating into technical requirements
- Storyboarding, creation of decks & presentation of work to leadership
- Execute solutions to business problems using data analysis, data mining, optimization tools, statistical modeling and machine learning techniques
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.