Senior Cargo Customer Service Agent – (Express)

About the Role:

To provide express control tower support.

What you will do:

·       Respond to queries on flights, schedules, and shipment status to support express operations and customer service.

·       Update and maintain express systems with shipment status and details, along with the monitoring of discrepancies of import and export shipments.

·       Monitor and verify daily operational reports and dashboards.

·       Receive internal customer queries and take appropriate action to resolve issues quickly and effectively.

·       Support internal customers via the provision of information and query responses.

Express & Courier Logistics/Cargo.Other : 3+ Years




12 Years schooling or equivalent :

Knowledge/Skills:

Must have knowledge of typing, telex and cargo/import Must have worked in Express and Courier operations preferably in a control tower environment for minimum 3 years.