Role Introduction
Reports To: Service Delivery Manager
The Senior Business Analyst role will play a key role in ensuring the Global Business Services (GBS) Department meets its objectives on time and on budget supporting the Service Delivery Manager - GBS. The Senior Business Analyst will work closely with the Service Delivery Manager of GBS to apply and execute the strategic vision and building on that vision including new ways of working, managing relationships with GBS customers and sites around the globe
This Senior Business Analyst will also play a crucial part in ensuring resources are aligned to support the overall strategic direction of GBS and that high quality services are delivered. The role will also support the Service Delivery Manager to generate demand internally within Cathay and its Subsidiaries for GBS services through superior quality and active outreach.
This role will also be responsible for assigning in driving shared services across functions with the intention of further increasing operational effectiveness, efficiency and responsiveness of these critical activities. The candidate requires coordination of critical support functions for the organization including end to end processes.
Key Responsibilities
- Apply appropriate tools and methodologies to support a high performance GBS
Project Team - Project management - Jour Fixe with stakeholders, set meeting agenda, facilitate discussions and decision making, track deliverables, deadlines, ensure quality, and progress reporting
- Drive changes to different stakeholders within the end-to-end process to improve employee experience, service quality and achieve best outcome for the organisation based on data analytics and customer feedback
- Lead process improvement projects with lean methodology to achieve benefits,
including but not limited to increasing productivity, enhancing employee
experience, improving cost-efficiency - Provide analysis on project standards / resource / scope and highlight potential problematic projects and provide continuous development and improvement
- Assist with provision of support and QA review process for all project / enhancement and support UAT team in testing and raising defects and enhancement requests; and support the project delivery content repository to ensure that content is accurate, relevant and up-to-date
- Main engine for driving change in the organisation, modelling business processes and identifying opportunities for process improvements
- Identify issues, risks and benefits of existing and proposed solutions and outlining business impacts; and gather, validate business requirements, and analyse commercial data such as budgets and forecasts
- Create functional specifications for solutions, estimate costs and identifying business saving; and implement the testing of solutions and support business transition and helping to establish change (including deliverables tracking, reporting)
- Codify knowledge and maintain SOP’s and process maps and prepare reports using business intelligence tools for the consumption of senior
Requirements
- Minimum 5 years of proven track record of delivering high quality services to internal stakeholders
- Relationship-building and cross functional collaboration skills, as evidenced by a track record of having established strong, open internal and external partnerships characterized by mutual respect and focus on overall CPA success
- Demonstrated ability to contribute to a culture of excellence, integrity and
responsibility - Exceptional all round communication skills
- Must be a Team player and have a collaborative approach
- Good understanding of Project Management, Lean, Agile tools and project lifecycles
- Strong organisational and time management skills
- Sound level analytical skills
- Degree qualification in business or similar fields
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
