The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight spanetplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.
To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo Products Team in Doha as a Products Specialist.
About the role
In this role you will be responsible for supporting the Cargo Products team to acquire, develop and maintain products portfolio, including but not limited to Aerospace, TechLift, SecureLift, Courier, Drive, Pharma, Fresh, Live, Mail and Serenity.
As part of your daily responsibilities, you will also:
- Work in conjunction with managers to monitor, implement and update all Cargo Products’ processes and practices, as well as all policies and procedures with regards to handling the products in accordance with applicable regulations.
- Work in line with and towards compliance of Product SOPs as well as current and applicable industry regulations by product, such as, but not limited to IATA Temperature Control Regulations, EU GDP Regulations, IATA Perishable Cargo Regulations and IATA Live Animal Regulations.
- Propose efficient methods to manage the diverse Cargo Products portfolio and provide essential support for Product management in the development, growth and maintenance of Product spanet share.
- Work in conjunction with Product management to provide adequate internal and external representation at the hub and outstations as required.
- Work with management to steer enhancement projects for the Cargo Products portfolio.
- Support a streamlined and robust customer complaint handling procedure as appropriate to each product. Work with managers towards implementing robust and consistent internal SOPs for each product as also continually update them as per business and spanet requirement.
- Represent Cargo Products team in assuming ownership along with Cargo projects teams in delivering initiatives and industry certifications such as but not limited to IATA CEIV Pharma/ Perishable/Live. Lead and manage contractual initiatives internally and externally such as customer SLAs, third party agreements.
- Assist teams and Management with tenders in conjunction with Revenue Management and Pricing teams ensuring stability in processes, rates and capacity.
- Work closely together with the Management to monitor key performance indicators to assure that quality targets are met and commercial success is assured.
- Ensure accurate and consistent information is relayed as a key interface between commercial and operational teams towards optimal product positioning and service quality.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.