Job Description:

This job is based in Satair, if you want to know more about our business, please click here to find out more.

In this environment we are looking for Order Fulfilment Specialist to join our team Integrated Material Services (IMS) Solutions Delivery, in Ho Chi Minh, Vietnam. 

What can you expect from us?

Reporting to the Solutions Delivery Manager, you will be working with our colleagues worldwide. You will be based off-site at one of our external Airline and MRO customers, responsible to ensure on-time parts availability, high level of customer satisfaction and execute all aspects of IMS order handling with energy and enthusiasm

Job Responsibilities

• Provide high quality customer service towards IMS customers

• Understand customer requirements and transform into fulfilment actions

• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process

• Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates

• Seek alternative and innovative solutions to ensure on-time delivery of customer orders

• Inform relevant stakeholders proactively on order status, especially for delays or critical parts

• Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments. 

• Hand over relevant tasks and related information to the 24/7 backup organisation

Secondary Responsibilities

• Provide timely, high quality responses to customer and internal requests

• Monitor key performance indicators (KPIs) related to material order activity 

• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required

• Participate actively as part of the IMS local team to fulfil overall targets

• Work together with the Planning Specialists to support high quality data is injected into the material planning process

Job Requirements

Equipped with a Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience, we are looking for a team player with the following experience, skills and mindset:

• Understanding aviation business specifically in the area of spares supply chain management

• Technical and process oriented background with the ability to understand and interpret technical documentation

• Ability to understand your customer to develop and propose creative solutions 

• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues

• Strong knowledge of data analysing applications such as databases and Microsoft Excel

• Working knowledge of SAP R/3

• English & Vietnamese language skills at negotiation level

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.