Cirrus Aircrafts Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Duties and Responsibilities

• Greet and engage with all guests, specifically on the flight line and hangar spaces
• Anticipate guests needs and respond promptly
• Work closely with the Delivery Experience team and Line Service Team to create a worldclass experience for all guests:
  • Dispatch arrivals and departures
  • Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
  • Assist with wiping down aircraft as needed
  • Contribute to customer stories in Salesforce to prepare for future visits
• Build and manage ramp hospitality procedures to provide an upscale, personalized experience for all inbound and outbound guests
• Assist with placing and processing line service requests
• Shuttle and escort customers to various buildings across campus, assist with Vision Center tours, and
• Provide support for delivery personnel by assisting with lights, detailing, staging, and music on an as-needed basis
• Provide coverage for the other Guest Ambassadors
• Data entry work, specifically regarding SalesForce, Veryon, and internal weekly reports
• Maintain clean hangar and aircraft standards
• Energize the Cirrus Service Essentials
• Strive to improve service performance and practices
• Perform other duties as requested, directed or assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required. Associates or Bachelors in Hospitality preferred.
• 1-3 years customer service in hospitality experience required.
• Demonstrates professionalism
• Must be able to work as part of a team, as well as individually
• Excellent communication and organizational skills
• Strong work ethic and professional demeanor
• Attention to detail

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

Schedule: Typically, Monday – Friday 8AM – 5PM, some overtime and occasional weekends if necessary

Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5 after 90 days, with 100 vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.