ABOUT CIRRUS AIRCRAFT

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed sixteen million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at www.cirrusaircraft.com.

Job Summary

Cirrus Aircraft is searching for a customer centric professional that will serve as a key player in providing digital support to our Vision Jet owners via the Vision Pilots and Owners (VPO) program.

Duties and Responsibilities/Essential Functions

• Supports business development of the VPO program.
• Uses Salesforce to troubleshoot customer account issues, create new users and assign permissions.
• Creation and management of external email and marketing communications using digital marketing platforms.
• Upgrades the site by updating content and graphics; monitoring performance and results; identifying and evaluating improvement options; and troubleshooting user and website issues.
• Collaborates with VPO stakeholders, web developers and project managers to identify and troubleshoot technical issues, move projects forward and identify new opportunities to serve the customer.
• Tracks and manages all site issues, improvements, and fixes.
• Helps with live and online event planning and execution.
• Performs various administrative duties to help run the business.
• Interacts with Vision Jet owners and pilots in support of their ownership experience.
• Innovates the digital experience by implementing new technologies.
• Liaise with creative teams to develop support collateral, graphic designs, and promotional materials and products from ideation to delivery.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelors degree in Marketing, Business Administration, Business Analytics, Information Science, Computer Science, or other digital discipline.
• 1-3 years of experience in a role supporting websites or other digital properties.
• 2-3 years experience with WordPress.
• 1-2 years experience with Salesforce.
• Demonstrated history of learning new skills and technologies.
• Expertise in working with cross-functional teams.
• Content creation and project management experience a plus.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Drives Results: Consistently achieves results, even under tough circumstances.
• Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems.

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Knoxville, Tennessee

Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. Its no wonder why Knoxville was recently named as a Top 10 Destination on the Rise by Trip Advisor.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5 after 90 days, with 100 vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.