Role Introduction
Reports to: Digital Manager
This position will be responsible to:
- Assist in digital transformation initiatives/projects (be it data/analytics, technology, or process) in relation to (1) our business stakeholders’ operation domain, and (2) corporate digital platforms, such as the eVoucher Management System (eVMS).
- Support the digital platform development and transformation across (1) and (2) above through requirements collection, internal and external stakeholder engagement and management, data integration, analytics development, etc.
- Support the end-to-end digital platform project and PVTs to deliver continuous improvement in systems and processes, and achieving business goals/objectives.
- Develop analytics dashboards and generate actionable quantitative insights to support the data & insight driven culture in decision making processes.
Key Responsibilities
- Plan and coordinate activities of projects, digital platforms, PVTs and task forces to ensure that goals and objectives are accomplished within prescribed time frames, scope and quality
- Elicit and consolidate business requirements by conducting workshops and focus groups to comprehend the underlying problems and needs. Ensure all relevant stakeholders are involved and their perspectives are considered
- Collaborate with internal and external stakeholders to coordinate implementations and change requests on digital platforms, dashboards, and processes
- Assist in problem solving by conducting problem analysis, identifying options and their pros & cons, and providing recommendations. Anticipate and mitigate risks
- Prepare and develop report/analytics dashboards for reviewing KPI metrics and driving insight-driven decisions. Support data model design, data definitions to ensure proper integration of internal and external sources
- Manage Data Quality by implementing quality metrics & regular monitoring, working on incidents to maintain accessibility and consistency of data as well as readiness of related analytics capabilities
- Keep abreast of the latest trends in the industry, best practices, and emerging technologies related to the domain of our business stakeholders and daily work
- Assist in ad hoc department projects and initiatives as required
Requirements
- University degree in Computer Science or related discipline
- University degree in Information Technology, Computer Science, Business Administration, Analytics/Statistics, or related disciplines
- Minimum 3 years of working experience in the area of Digital or IT
- Good interpersonal and communication skills
- Proactive, detail-oriented with good planning and organizing skills. Project coordination skills and experience is a plus
- Possess good problem-solving and analytical skills
- Ability to work independently under pressure and meet tight deadlines
- Proficiency in analytics tools, such as Alteryx and Qlik Sense
- Fluency in both written and spoken English and Chinese. Mandarin is a plus
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
