Tasks
The Customer Service Specialists main tasks are:
- Develop and maintain customer relationships through meetings and visits.
- Serve as the primary contact for timely issue resolution.
- Communicate MRO event status to stakeholders.
- Send regular status reports on MRO milestones to customers.
- Provide proactive order and delivery updates.
- Share quotes and assist Billing with invoicing packages.
- Manage MRO event prep and coordination for efficiency.
- Oversee landing gear receipt, induction, and report discrepancies.
- Work with MRO Event Manager to monitor progress and delays.
- Prepare landing gear shipping documents with Trade Compliance.
- Manage customer complaints, ensuring satisfaction and protecting business interests.
- Track and analyze frequently escalated topics to identify and implement process improvements.
- Oversee continuous enhancement of the Landing Gear MRO product and Customer Service to meet spanet and customer expectations.
- Promote teamwork and maintain relationships with production, engineering, finance, quality, stores, and logistics teams.
Requirements
The ideal Candidate should meet the following requirements:
- Proven customer service management experience in aviation or MRO industry
- Bachelors in Business Administration or related field (preferred)
- Knowledge of Aircraft Maintenance, Repair, and Overhaul (MRO) processes and procedures
- Excellent communication and interpersonal skills
- Efficient multitasking in dynamic, fast-paced environments
- Strong problem-solving with attention to detail
- Proficient in Microsoft Office Suite
- Experienced in handling multiple tasks simultaneously
- Excellent relationship-building
- Adaptable and consultative selling expertise
- Self-motivated and ambitious
- Strong analytical and strategic thinker
- Excellent organizational and time management
- Customer-centric mindset
- Independent and team worker
- Corporate/commercial aware in interactions
- Performs well under pressure and tight deadlines
- Flexible and adaptable
- Culturally aware and appreciative
- Effective in challenging situations
- Innovative management skills
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the UK.
Company
About Lufthansa Technik Landing Gear Services UK
Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the worlds leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Landing Gear Services is located in London and has over 300 employees. Our success is built on our people who are fundamental to our organization.
www.ltlgs.com
