Type of contract: Temporary contract

Our people are the heart of Norwegian.
We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe.
Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.

We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation and other attributes.
Embracing this culture is critical to our business success and makes us stronger together.

Are you our new Customer Service Agent in Alicante?

Are you ready for an amazing challenge? Then come join our fantastic team!
In this role you will ensure the highest level of customer service is delivered to our passengers.
Place of work is Alicante Airport (ALC)

We can offer:

• A positive and exciting place to work in an international organization
• A challenging, variable, and dynamic work environment
• Good pension and insurance schemes
• A great place to improve your analytical capabilities and to learn the aviation industry
• Challenging, variable and dynamic environment

You are our ideal candidate if you have:

• Experience in a customer service role within service/travel industry.
• Strong customer focus.
• Strong communication skills, both verbal and written.
• Ability to work effectively with peers during unsociable hours

This job will be for you if you have:

• A passion for delivering excellent customer service.
• Great computer skills.
• Ability to cooperate and good organizational skills
• Good communication skills.
• Flexible and solution orientated.
• Ability and desire to develop professionally.
• Never afraid of taking on a challenge.
• Enjoys to work both independently and in a team.

In this role you will be responsible for:

• Check in – at the desks, at the self-service kiosks, bag drop and service desks.
• Gates – as a Boarding agent, boarding support and assist at the transfer desk or service desk.
• Arrivals – assist customers, file reports, at the baggage desk.
• Outstanding customer service – always looking to help Norwegian customers.
• Excellent professional conduct and grooming standards.
• Detailed knowledge and understanding of Norwegian Policies.
• Detailed knowledge of check in and gates procedures and systems or arrivals functions.
• Strict adherence to Norwegian Gate bag procedures and revenue collection.
• Based at ALC Airport but some travel may be required to support operations around the network.

Do you have any questions?

If so please contactt:

Leticia Segura Calero

Email: Leticia.Segura.Caleronorwegian.com

So, what are you waiting for?

If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application.

You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: We can only accept applications that have been submitted through our recruitment system.

Travel required: Some travelling must be expected

Application deadline: 23.02.25